edited by Roger Ackerley
The Institution of Engineering and Technology, 2003
Cloth: 978-0-86341-341-4 | eISBN: 978-1-84919-033-6
Library of Congress Classification TK5102.84.T45 2003
Dewey Decimal Classification 621.382

ABOUT THIS BOOK | TOC
ABOUT THIS BOOK
Service quality and cost control are critical success factors for the communications industry and performance engineering is vital in achieving both. It enables service quality to be 'built in' to products; cost control is achieved by addressing potential problems at an early stage, before the costs to remedy problems rise and large failure costs are incurred.