Contents
Contributors
Foreword / Robert M. Solow and Eric Wanner
Chapter 1. Introduction and Overview / Eileen Appelbaum, Gerhard Bosch, Jérôme Gautié, Geoff Mason, Ken Mayhew, Wiemer Salverda, John Schmitt, and Niels Westergaard-Nielsen
Part I. Low-Wage Work and
National Labor Market
Institutions
Chapter 2. Low Pay, Working Conditions, and Living Standards / Geoff Mason and Wiemer Salverda
Chapter 3. Industrial Relations, Legal Regulations, and Wage Setting / Gerhard Bosch, Ken Mayhew, and Jérôme Gautié
Chapter 4. The Impact of Institutions on the Supply Side of the Low-Wage Labor Market / Jérôme Gautié, Niels Westergaard-Nielsen, and John Schmitt, with Ken Mayhew
Part II. Industry Case Studies
Chapter 5. Institutions, Firms, and the Quality of Jobs in Low-Wage Labor Markets / Eileen Appelbaum
Chapter 6. Retail Jobs in Comparative Perspective / Françoise Carré, Chris Tilly, Maarten van Klaveren, and Dorothea Voss-Dahm
Chapter 7. Working at the Wage Floor: Hotel Room Attendants and Labor Market Institutions in Europe and the United States / Achim Vanselow, Chris Warhurst, Annette Bernhardt, and Laura Dresser
Chapter 8. Cleaning and Nursing in Hospitals: Institutional Variety and the Reshaping of Low-Wage Jobs / Philippe Méhaut, Peter Berg, Damian Grimshaw, and Karen Jaehrling, with Marc van der Meer and Jacob Eskildsen
Chapter 9. Tough Meat, Hard Candy: Implications for Low-Wage Work in the Food-Processing Industry / Klaus G. Grunert, Susan James, and Philip Moss
Chapter 10. Restructuring Customer Service: Labor Market Institutions and Call Center Workers in Europe and the United States / Caroline Lloyd, Claudia Weinkopf, and Rosemary Batt
Index