Contents
List of Tables and Figures
Acknowledgments
Introduction
Chapter 1. Traditional and Participatory Models of the Professional-Client Relationship
How Active Should Clients Be in Trying To Understand Their Problem and in Trying to Influence Its Solution?
Do Professionals Usually Give Effective Service?
Do Client Problems Have a Single Best Routine and Technical Accessible to Lay Understanding?
Do Professionals Give Disinterested Service?
Are High Professional Standards Set and Maintained by Professional Associations and the Courts?
How Accessible Is Effective Professional Service to Paying Clients?
Conclusion
Chapter 2. The Relationship between Client Participation and Case Result in Personal Injury Claims
The Aggregate Measure of Client Participation and Case Outcome
The Impact of Individual Types of Participation
The Limits of Client Participation in Explaining Case Outcome
Evaluating Attorney Performance
Conclusion
The Claim as Presented to the Attorney
The Injury as Experienced by the Client
The Uncertain Impact of the Claims Process Institutions
Conclusion
Chapter 4. Conflicts of Interest between Lawyer and Client in Personal Injury Problem Solving
The Lawyer's Conflict with His Client
The Lawyer's Options for Reducing Conflict with His Client
How Lawyers Resolve Conflicting Interests with Clients
Conclusion
High Standards of Professional Performance Have Neither Been Set Nor Maintained by the Legal Profession and the Courts
Laymen Tend Not To "Choose" Lawyers
Relevant Indicia of Professional Competence
The "Organized Bar" Has Restricted Client Information Relevant To Obtaining Effective Legal Service
The Reality of the Traditional Model
In Generalizability of Lessons Drawn from New York City Personal Injury Law Practice
The Traditional Model as Norm
The Participatory Model as Norm
Sources of Additional Information
The Purposes of the Participatory Model
The Reality of the Participatory Model
Defining the Research
The Client Sample
The Client Questionnaire
The Expert Panel Evaluation
The Lawyer Questionnaire
Appendix B. Rules Regarding Personal Injury Claims of Supreme Court Appellate Division First Department
Index