"[H]is well-researched, in-depth study makes an important contribution to understanding the development of labor policy in the Taft-Hartley era and poses questions about how to achieve a policy that gives meaning to the right to organize and to engage in concerted activities."—Labor Studies Journal
"Resting on exhaustive research in [NLRB] files and other relevant archives and on the results of a massive oral history project that James Gross has directed, [Broken Promise] is a unique and authoritative study... [it] stands as a monumental work of scholarship."—Reviews in American History
"...this study is thoroughly researched, carefully constructed, and clearly written. ...he has posed a fundamental challenge to the standard interpretation that organized labor made a 'Faustian bargain' with corporate America in the postwar era."—The American Historical Review