"Accountability" is a watchword of our era. Dissatisfaction with a range of public and private institutions is widespread and often expressed in strong critical rhetoric. The reasons for these views are varied and difficult to translate into concrete action, but this hasn't deterred governments and nongovernmental organizations from putting into place formal processes for determining whether their own and others' goals have been achieved and problems with performance have been avoided.

In this thought-provoking book, government and public administration scholar Beryl Radin takes on many of the assumptions of the performance movement, arguing that evaluation relies too often on simplistic, one-size-fits-all solutions that are not always effective for dynamic organizations. Drawing on a wide range of ideas, including theories of intelligence and modes of thought, assumptions about numbers and information, and the nature of professionalism, Radin sheds light on the hidden complexities of creating standards to evaluate performance. She illustrates these problems by discussing a range of program areas, including health efforts as well as the education program, "No Child Left Behind."

Throughout, the author devotes particular attention to concerns about government standards, from accounting for issues of equity to allowing for complicated intergovernmental relationships and fragmentation of powers. She explores in detail how recent performance measurement efforts in the U.S. government have fared, and analyzes efforts by nongovernmental organizations both inside and outside of the United States to impose standards of integrity and equity on their governments. The examination concludes with alternative assumptions and lessons for those embarking on performance measurement activities.

Beryl A. Radin is a member of the faculty at the Georgetown Public Policy Institute at Georgetown University. She was the recipient of the 2002 Donald Stone Outstanding Academic Award from the Section on Intergovernmental Administration and Management of the American Society for Public Administration. Radin served as the president of the Association for Public Policy Analysis and Management from 1995-96 and has been active in many professional organizations. She is a fellow of the National Academy of Public Administration. Radin is the author of numerous articles, book chapters, and books, including Beyond Machiavelli: Policy Analysis Comes of Age (Georgetown University Press). In 1996-98, she served as a special advisor to the Assistant Secretary for Management and Budget in the U.S. Department of Health and Human Services, where she was involved in performance measurement activities within that federal department.

List of TablesPreface

1. The Ubiquitous Nature of Performance

2. The Performance Mindset

3. One Size Fits All

4. Demeaning Professionals: Throwing Out the Baby with the Bathwater?

5. Competing Values: Can the Performance Movement Deal with Equity?

6. The Reality of Fragmentation: Power and Authority in the U.S. Political System

7. Intergovernmental Relationships: Power and Authority in the U.S. Political System

8. Information, Interests, and Ideology

9. Competing Values in a Global Context: Performance Activities in the World Bank

10. Conflicting Patterns of Assumptions: Where Do We Go From Here?

Index