Contents
Contributors
Acknowledgments
Chapter 1. Low-Wage America: An Overview - Eileen Appelbaum, Annette Bernhardt, and Richard J. Murnane
Part I. Services: Where the Jobs Are
Chapter 2. The Coffee Pot Wars: Unions and Firm Restructuring in the Hotel Industry - Annette Bernhardt, Laura Dresser, and Erin Hatton
Chapter 3. The Effects of Work Restructuring on Low-Wage, Low-Skilled Workers in U.S. Hospitals - Eileen Appelbaum, Peter Berg, Ann Frost, and Gil Preuss
Part II. Technology: Fewer Better Jobs?
Chapter 4. Computer-Based Technological Change and Skill Demands: Reconciling the Perspectives of Economists and Sociologists - David H. Autor, Frank Levy, and Richard J. Murnane
Chapter 5. “New Technology” and Its Impact on the Jobs of High School Educated Workers: A Look Deep Inside Three Manufacturing Industries - Ann P. Bartel, Casey Ichniowski, and Kathryn Shaw
Chapter 6. Plastic Manufacturers: How Competitive Strategies and Technology Decision Transformed Jobs and Increased Pay Disparity Among Rank-and-File Workers - John W. Ballantine Jr. and Ronald F. Ferguson
Part III. Career Ladders: The Past or the Future
Chapter 7. Too Many Cooks? Tracking Internal Labor Market Dynamics in Food Service with Case Studies and Quantitative Data - Julia Lane, Philip Moss, Harold Salzman, and Chris Tilly
Chapter 8. How and When Does Management Matter? Job Quality and Career Opportunities for Call Center Workers - Rosemary Batt, Larry W. Hunter, and Steffanie Wilk
Part IV. Temps: Part of the Solution or Part of the Problem?
Chapter 9. A Temporary Route to Advancement? The Career Opportunities for Low-Skilled Workers in Temporary Employment - David Finegold, Alec Levenson, and Mark Van Buren
Chapter 10. The Effects of Temporary Services and Contracting Out on Low-Skilled Workers: Evidence from Auto Suppliers, Hospitals, and Public Schools - George A. Erickcek, Susan N. Houseman, and Arne L. Kalleberg
Part V. Globalization: Always a Job Killer?
Chapter 11. The Future of Jobs in the Hosiery Industry - Rachel A. Willis, Rachel Connelly, and Deborah S. DeGraff
Chapter 12. When Management Strategies Change: Employee Well-Being at an Auto Supplier - Susan Helper and Morris M. Kleiner
Chapter 13. Managerial Discretion, Business Strategy, and the Quality of Jobs: Evidence from Medium-Sized Manufacturing Establishments in Central New York - Derek C. Jones, Takao Kato, and Adam Weinberg
Index