Preface 1 Contribution and Use 1 Audience 1 Knowledge Base and Author Experience 2 What is Covered and What Not 2 Acknowledgements 2 Introduction 4 Education in Cyberspace 4 Integration across Levels 6 The Culture of Universities 7 Learning and Content 10 Introduction 10 Learning and Pedagogy 11 Taxonomy of Learning Types, Learning by Doing, Pedagogy Delivering Interactive Content 13 Historical Snapshot; Multiple-choice Questions; Directions in Testing; Intelligent Tutors; Virtual Reality Tutors; Meta-analysis; Hypertext versus Paper; System Standard Producing Interactive Content 24 Regional Effort; Organizational Issues; Course Architecture and Life Cycle Summary 29 Teaching and Class 31 Introduction 31 Groupware 32 Communication 33 Video Conferencing; Group Hypertext; Bulletin Boards; Multiple Channel Virtual Classroom 37 System; Student Experiences; Teacher Costs; Other Cases Studio Course 40 Studio Course Structure; Results Efficiency and Peer-Peer Assessment 42 1996 and 1997 Version; 1998 Version Meta-analysis 46 Conclusion 47 Administering Universities 49 Introduction 49 History of Universities and Technology 50 Medieval Times; 17th through 19th Century; 20th Century; Libraries and the Interet Delivering Degrees 56 Distance Education Survey; Trends by Discipline; Trends by Date; An Online Degree; Open University; University of Maryland, College Park, USA Running a University 59 A Model of Change; Budgets; Unbundling the Product; Quality Control Producing University Information Systems 69 Generations; Different University Needs; All Purpose; Limited Systems; A Historical Example; A Common Architecture of Components; A Structure/Function Model Digital Nervous System 77 New Marketing Opportunities 79 Using the Internet to Advertise 80 Educating Employees and Customers 80 Global Giants; Industry Patterns; Associate of Arts Degree in Telecommunications; Customers are Students Brokers 83 The Model; School 0 Company; Teacher 0 Student; Catalogs and Auctions; Franchises and Consultants Publishers 91 A Diverse Conglomerate; Specialty Publisher Conclusion 93 Conclusion 95 Summary 95 Five-year Future 96 Thirty-year Future 98 Dialectics 99 Friction-Free Education 99 Epilogue 101 Exercises and Answers 103 Learning and Courseware 104 Learning and Pedagogy; Courseware Types; Courseware Production Teaching and Classrooms 107 Groupware; Communication Channels; Asynchronous Classroom; Studio Course; Efficiency and Group Roles Administering Schools 110 History; Delivering; Systems; Quality Control New Marketing Opportunities 112 Employees; Brokers; Publishers Conclusion 115
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