A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to

• familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms;
• navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples;
• recognize the symptoms of common access disruptions;
• conduct efficient troubleshooting interviews;
• manage help tickets and design problem reports that capture key information without overburdening the user;
• create publicly available help pages for problems originating with users’ devices or computers;
• communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and
• customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

The pedagogical value and real-life applicability of traditional research writing assignments has been investigated since at least the 1990s, and the increase in adoption of alternative assignments could be an indication that students are questioning their long-term benefits. Traditional research writing assignments do not always align with the goals and outcomes that students set for their education.

Embracing Change: Alternatives to Traditional Research Writing Assignments collects existing alternative assignments from librarians and classroom instructors and examines their benefits and drawbacks, impact on various student populations, and the support needed to make them successful. In two parts—Analog-Driven Assignments and Technology-Driven Assignments—authors offer a wealth of insight into the theory and practice of utilizing alternative assignments. Case studies detail the development of assignments, their implementation, lessons learned, and assessment, and provide examples and reference materials for incorporating or refining your own alternative assignments. Projects covered include:

• how students engage with writing gray literature
• producing a local voting guide
• creating museum-level exhibit labels
• composing and printing original poems using a letterpress
• developing finding aids
• writing a children’s book
• creating infographics and lightning talk videos
• learning digital literacy using podcasts
• a variety of digital humanities projects 

Embracing Change is a testament to the power of interdisciplinary collaboration, highlights the value of alternative assignments, and provides librarians and educators with practical guidance for creating, implementing, and supporting alternatives to research writing assignments.

Rapid change calls for informed leadership. The goal of Donham’s text has always been to help school library professionals make a difference in the educational experience and academic attainment of students in their schools. With the addition of new co-author Sims, a junior high school librarian, this newly revised fourth edition rises to the challenge with updates and enhancements that confirm its value as an important resource for both LIS students and current school librarians. Covering all aspects of the school system, including students, curriculum and instruction, principals, district administration, and the community, it demonstrates how to interact and collaborate in order to integrate the school library program throughout these environments. Inside, readers will find

• myriad real-world examples of issues in school librarianship and evidence-based practice;
• discussion of such urgent topics as the educational needs of the iGen (those born between 1995 and 2012), changing reading habits, the influence of the media, and news literacy and other issues related to the proliferation of fake news;
• updates which touch upon the new AASL Standards, inquiry-based learning, assessment, and library program evaluation;
• specific tactics for establishing the library program as an active player in teaching and learning;
• an overview of education-related technology such as course management systems, the virtual library, makerspaces, information presentation and data representation tools like ScreenCast and Google Maps, online home-school communication, and online student safety and privacy; and
• end-of-chapter discussion scenarios that explore opportunities for the practical application of concepts.

Reflecting changes—professional, theoretical, legal, and political—in both the library field and education, this new edition of a groundbreaking school library text will equip readers to be leaders at their schools and in their communities.

The scope and reach of information, driven by the explosive growth of information technologies and content types, has expanded dramatically over the past 30 years. The consequences of these changes to records and information management (RIM) professionals are profound, necessitating not only specialized knowledge but added responsibilities. RIM professionals require a professional ethics to guide them in their daily practice and to form a basis for developing and implementing organizational policies, and Mooradian’s new book provides a rigorous outline of such an ethics. Taking an authoritative principles/rules based approach to the subject, this book comprehensively addresses

• the structure of ethics, outlining principles, moral rules, judgements, and exceptions;
• ethical reasoning, from meaning and logic to dilemmas and decision methods;
• the ethical core of RIM, discussing key topics such as organizational context, the positive value of accountability, conflicts of interest, and confidentiality;
• important ethical concerns like copyright and intellectual property, whistleblowing, information leaks, disclosure, and privacy; and
• the relationship between RIM ethics and information governance.