front cover of Assembling Critical Components
Assembling Critical Components
A Framework for Sustaining Technical and Professional Communication Edition
edited by Joanna Schreiber and Lisa Melonçon
University Press of Colorado, 2022
How do you explain technical and professional communication? The field has long tried to answer this question, with limited success. Because the field is constantly evolving alongside social, technological, and communication changes, it remains difficult to explain. Assembling Critical Components presents TPC as a collective identity and provides a framework for situating critical components of the field. This collection includes chapters reflecting on topics such as accessibility, professional communication, regulatory writing, socio-technical situation, procedural knowledge, applied rhetoric, and ethics. These topics are contextualized by entries presenting field-wide data on topics including influential texts, key terms, and teaching practices over time. Assembling Critical Components provides students, teachers, researchers, program administrators, and industry professionals a tangible yet flexible approach to explaining TPC.
 
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The Busy Librarians Guide To Information Literacy In
Jeanne Davidson
Assoc of College & Research Libraries, 2012

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The Chicago Guide to Communicating Science
Scott L. Montgomery
University of Chicago Press, 2002
Whether you are a graduate student or a senior scientist, your reputation rests on the ability to communicate your ideas and data. In this straightforward and accessible guide, Scott L. Montgomery offers detailed, practical advice on crafting every sort of scientific communication, from research papers and conference talks to review articles, interviews with the media, e-mail messages, and more. Montgomery avoids the common pitfalls of other guides by focusing not on rules and warnings but instead on how skilled writers and speakers actually learn their trade-by imitating and adapting good models of expression. Moving step-by-step through samples from a wide variety of scientific disciplines, he shows precisely how to choose and employ such models, where and how to revise different texts, how to use visuals to enhance your presentation of ideas, why writing is really a form of experimentation, and more.

He also traces the evolution of scientific expression over time, providing a context crucial for understanding the nature of technical communication today. Other chapters take up the topics of writing creatively in science; how to design and use graphics; and how to talk to the public about science. Written with humor and eloquence, this book provides a unique and realistic guide for anyone in the sciences wishing to improve his or her communication skills.

Practical and concise, The Chicago Guide to Communicating Science covers:

*Writing scientific papers, abstracts, grant proposals, technical reports, and articles for the general public
*Using graphics effectively
*Surviving and profiting from the review process
*Preparing oral presentations
*Dealing with the press and the public
*Publishing and the Internet
*Writing in English as a foreign language
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The Chicago Guide to Communicating Science
Second Edition
Scott L. Montgomery
University of Chicago Press, 2017
For more than a decade, The Chicago Guide to Communicating Science has been the go-to reference for anyone who needs to write or speak about their research. Whether a student writing a thesis, a faculty member composing a grant proposal, or a public information officer crafting a press release, Scott Montgomery’s advice is perfectly adaptable to any scientific writer’s needs.

This new edition has been thoroughly revised to address crucial issues in the changing landscape of scientific communication, with an increased focus on those writers working in corporate settings, government, and nonprofit organizations as well as academia. Half a dozen new chapters tackle the evolving needs and paths of scientific writers. These sections address plagiarism and fraud, writing graduate theses, translating scientific material, communicating science to the public, and the increasing globalization of research.

The Chicago Guide to Communicating Science recognizes that writers come to the table with different needs and audiences. Through solid examples and concrete advice, Montgomery sets out to help scientists develop their own voice and become stronger communicators. He also teaches readers to think about their work in the larger context of communication about science, addressing the roles of media and the public in scientific attitudes as well as offering advice for those whose research concerns controversial issues such as climate change or emerging viruses.

More than ever, communicators need to be able to move seamlessly among platforms and styles. The Chicago Guide to Communicating Science’s comprehensive coverage means that scientists and researchers will be able to expertly connect with their audiences, no matter the medium.
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Designing Multilingual Experiences in Technical Communication
Laura Gonzales
Utah State University Press, 2022
As technical communicators continue advocating for justice, the field should pay closer attention to how language diversity shapes all research and praxis in contemporary global contexts. Designing Multilingual Experiences in Technical Communication provides frameworks, strategies, and best practices for researchers engaging in projects with multilingual communities.
 
Through grounded case studies of multilingual technical communication projects in the US, Mexico, and Nepal, Laura Gonzales illustrates the multiple tensions at play in transnational research and demonstrates how technical communicators can leverage contemporary translation practices and methodologies to engage in research with multilingual communities that is justice-driven, participatory, and reciprocal.
 
Designing Multilingual Experiences in Technical Communication is of value to researchers and students across fields who are interested in designing projects alongside multilingual communities from historically marginalized backgrounds.
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Effective Teaching of Technical Communication
Theory, Practice, and Application
Michael J. Klein
University Press of Colorado, 2021

Drawn from quantitative and qualitative work of practitioners in the field, this edited collection provides an update to the Staples and Ornatowski's influential Foundations of Teaching Technical Communication (1997). The collection is organized around the broad themes of expanding pedagogy, shaping curriculum, incorporating technology, and engaging community. In each section, authors illustrate their experiences with teaching in the university technical communication classroom, addressing topics such as rethinking the role of internships, redesigning student learning outcomes for assessment practices, incorporating ethics into the technical communication classroom, using visual communication in community context, and engaging plain language. These sixteen chapters, taken as a whole or individually, provide readers with insights and examples into teaching technical communication in the 21st century.

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Equipping Technical Communicators for Social Justice Work
Theories, Methodologies, and Pedagogies
Rebecca Walton
Utah State University Press, 2021
Equipping Technical Communicators for Social Justice Work provides action-focused resources and tools—heuristics, methodologies, and theories—for scholars to enact social justice. These resources support the work of scholars and practitioners in conducting research and teaching classes in socially just ways. Each chapter identifies a tool, highlights its relevance to technical communication, and explains how and why it can prepare technical communication scholars for socially just work.
 
For the field of technical and professional communication to maintain its commitment to this work, how social justice intersects with inclusivity through UX, technological, civic, and legal literacies, as well as through community engagement, must be acknowledged. Equipping Technical Communicators for Social Justice Work will be of significance to established scholar-teachers and graduate students, as well as to newcomers to the field.
 
Contributors: Kehinde Alonge, Alison Cardinal, Erin Brock Carlson, Oriana Gilson, Laura Gonzales, Keith Grant-Davie, Angela Haas, Mark Hannah, Kimberly Harper, Sarah Beth Hopton, Natasha Jones, Isidore Kafui Dorpenyo, Liz Lane, Emily Legg, Nicole Lowman, Kristen Moore, Emma Rose, Fernando Sanchez, Jennifer Sano-Franchini, Adam Strantz, Cana Uluak Itchuaqiyaq, Josephine Walwema, Miriam Williams, Han Yu
 

 
 
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Fatal Words
Communication Clashes and Aircraft Crashes
Steven Cushing
University of Chicago Press, 1994
On March 27, 1977, 583 people died when KLM and Pan Am 747s collided on a crowded, foggy runway in Tenerife, the Canary Islands. The cause, a miscommunication between the pilot and the air traffic controller. The pilot radioed, "We are now at takeoff," meaning that the plane was lifting off, but the tower controller misunderstood and thought the plane was waiting on the runway.

In Fatal Words, Steven Cushing explains how miscommunication has led to dozens of aircraft disasters, and he proposes innovative solutions for preventing them. He examines ambiguities in language when aviation jargon and colloquial English are mixed, when a word is used that has different meanings, and when different words are used that sound alike. To remedy these problems, Cushing proposes a visual communication system and a computerized voice mechanism to help clear up confusing language.

Fatal Words is an accessible explanation of some of the most notorious aircraft tragedies of our time, and it will appeal to scholars in communications, linguistics, and cognitive science, to aviation experts, and to general readers.
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Feminist Technical Communication
Apparent Feminisms, Slow Crisis, and the Deepwater Horizon Disaster
Erin Clark
Utah State University Press, 2023
Feminist Technical Communication introduces readers to technical communication methodology, demonstrating how rhetorical feminist approaches are vital to the future of technical communication. Using an intersectional and transcultural approach, Erin Clark fuses the well-documented surge of work in feminist technical communication throughout the 1990s with the larger social justice turn in the discipline.
 
The first book to situate feminisms and technical communication in relationship as the focal point, Feminist Technical Communication traces the thread of feminisms through technical communication’s connection to social justice studies. Clark theorizes “slow crisis,” a concept made readable to technical communicators by apparent feminisms that can help technical communicators readily recognize and address social justice problems. Clark then applies this framework to the Deepwater Horizon Disaster, an extended crisis that has been publicly framed by a traditional view of efficiency that privileges economic impact. Through rich description of apparent feminist information-gathering techniques and a layered analysis this study offers application far beyond this single disaster, making available new crisis-response possibilities that consider the economy without eliding ecological and human health concerns.
 
Feminist Technical Communication offers a methodological approach to the systematic interrogation of power structures that operate on hidden misogynies. This book is useful to technical communicators, scholars of technical communication and rhetoric, and readers interested in gender studies and public health and is an ideal text for graduate-level seminars focused on feminisms, social justice, and cultural studies.
 
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Getting to the Heart of Science Communication
A Guide to Effective Engagement
Faith Kearns
Island Press, 2021
At a community fire day in a northern California town several years ago, author Faith Kearns gave a talk on building fire-safe houses able to withstand increasingly common wildfires. Much to her surprise, Kearns was confronted by an audience member whose house had recently burned. What she thought was straightforward, helpful scientific information had instead retraumatized audience members, forcing Kearns to reevaluate her approach. Like Kearns, scientists today working on controversial issues from climate change to drought to COVID-19 are finding themselves more often in the middle of deeply traumatizing or polarized conflicts. It is no longer enough for scientists to communicate a scientific topic clearly. They must not only be experts in their fields of study, but also experts in navigating the thoughts, feelings, and opinions of members of the public they engage with, and with each other. And the conversations are growing more fraught.
 
In Getting to the Heart of Science Communication, Faith Kearns has penned a succinct guide for navigating the human relationships critical to the success of practice-based science. Using interviews and personal anecdotes, as well as her own insights as a field scientist, Kearns walks readers through the evolution of science communication and how emotional and high-stakes issues have shaped communication. The meat of the book lies in the middle chapters, where Kearns offers key tools for communicators: listening, working with conflict, and understanding trauma, loss, and healing. She concludes the book with a substantive discussion on diversity, equity, and inclusion in science communication, and advice to readers for handling their own emotional needs in an unpredictable career landscape.
 
This meticulously researched volume takes science communication to the next level, helping scientists see the value of listening as well as talking, understanding power dynamics in relationships, and addressing the roles of trauma, loss, grief, and healing. This book will particularly resonate with early to mid-career scientists, graduate students, and researchers, especially those in applied sciences who work closely with the public.
 
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Handbook for Science Public Information Officers
W. Matthew Shipman
University of Chicago Press, 2015
Whether sharing a spectacular shot from a deep-space probe, announcing a development in genetic engineering, or crafting an easy-to-reference list of cancer risk factors, science public information officers, or PIOs, serve as scientific liaisons, connecting academic, nonprofit, government, and other research organizations with the public. And as traditional media outlets cut back on their science coverage, PIOs are becoming a vital source for science news.
W. Matthew Shipman’s Handbook for Science Public Information Officers covers all aspects of communication strategy and tactics for members of this growing specialty. It includes how to pitch a story, how to train researchers to navigate interviews, how to use social media effectively, and how to respond to a crisis. The handbook offers a wealth of practical advice while teaching science PIOs how to think critically about what they do and how they do it, so that they will be prepared to take advantage of any situation, rather than being overwhelmed by it.
For all science communicators—whether they’re starting their careers, crossing over from journalism or the research community, or professional communicators looking to hone their PIO skills—Shipman’s Handbook for Science Public Information Officers will become their go-to reference.
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Innovative Approaches to Teaching Technical Communication
edited by Tracy Bridgeford, Karla Saari Kitalong, and Dickie Selfe
Utah State University Press, 2004

Programs in technical writing, technical communication, and/or professional communication have recently grown in enrollment as the demand among employers for formally prepared technical writers and editors has grown. In response, scholarly treatments of the subject and the teaching of technical writing are also burgeoning, and the body of research and theory being published in this field is many times larger and more accessible than it was even a decade ago.

Although many theoretical and disciplinary perspectives can potentially inform technical communication teaching, administration, and curriculum development, the actual influences on the field's canonical texts have traditionally come from a rather limited range of disciplines. Innovative Approaches to Teaching Technical Communication brings together a wide range of scholars/teachers to expand the existing canon.

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Key Theoretical Frameworks
Teaching Technical Communication in the Twenty-First Century
Angela M. Haas
Utah State University Press, 2018
Drawing on social justice methodologies and cultural studies scholarship, Key Theoretical Frameworks offers new curricular and pedagogical approaches to teaching technical communication. Including original essays by emerging and established scholars, the volume educates students, teachers, and practitioners on identifying and assessing issues of social justice and globalization.
 
The collection provides a valuable resource for teachers new to translating social justice theories to the classroom by presenting concrete examples related to technical communication. Each contribution adopts a particular theoretical approach, explains the theory, situates it within disciplinary scholarship, contextualizes the approach from the author’s experience, and offers additional teaching applications.
 
The first volume of its kind, Key Theoretical Frameworks links the theoretical with the pedagogical in order to articulate, use, and assess social justice frameworks for designing and teaching courses in technical communication.

Contributors: Godwin Y. Agboka, Matthew Cox, Marcos Del Hierro, Jessica Edwards, Erin A. Frost, Elise Verzosa Hurley, Natasha N. Jones, Cruz Medina, Marie E. Moeller, Kristen R. Moore, Donnie Johnson Sackey, Gerald Savage, J. Blake Scott, Barbi Smyser-Fauble, Kenneth Walker, Rebecca Walton
 
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Keywords in Design Thinking
A Lexical Primer for Technical Communicators and Designers
Jason C. K. Tham
University Press of Colorado, 2023
At a time when design thinking is viewed by many as itself a contested term, Keywords in Design Thinking explores keywords and associated practices related to the use of this critical concept in technical and professional communication. The chapters in this edited collection offer definitions stable enough to allow readers to determine the value of design thinking and to apply and examine its usefulness in the design of technical and professional discourse. The contributors to this collection include faculty at research-intensive and comprehensive colleges, graduate students, and industry practitioners. This configuration of contributors is intended to increase the diversity of perspectives and offer a variety of routes to understanding design thinking. 
 
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Rewriting Work
Lora Anderson
University Press of Colorado, 2024
Because of its centrality to the professional identity of any communications-focused discipline, the workplace has for decades been a focus of practice and scholarship in technical and professional communication. The contributors to Rewriting Workexamine workplace writing through the lenses of identity and changing communication practices, arguing that place can be viewed as a productive frame for understanding how technical and professional communication has changed over the last two decades. The result is a timely set of chapters that approach workplace writing through two key questions: How do we fit in? How do we adapt? The answers to these questions provide insights into the primary factors that have shaped the practices and identities of technical and professional communicators in the 21st century.
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The Rhetorical Mediator
Understanding Agency in Indigenous Translation and Interpretation through Indigenous Approaches to UX
Nora K. Rivera
Utah State University Press, 2023
The Rhetorical Mediator reveals how and why scholars and user experience (UX) researchers can include Indigenous technical communicators and oral interpretation practices in their interdisciplinary conversations. Nora Rivera analyzes the challenges that Indigenous interpreters and translators face in Peru, Mexico, and the United States as a means of understanding their agency and examines the various ways in which technical and professional communication, translation and interpreting studies, and UX research can better support the practices of Indigenous interpreters and translators.
 
In places where Indigenous language translation and interpretation are greatly needed, Indigenous language mediators often lack adequate systems to professionalize their field while withstanding Western practices that do not align with their worldviews. Through a “design thinking” methodology based on her work organizing and participating in an Indigenous-focused interpreter and translator conference, Rivera examines testimonios and semi-structured interviews conducted with Indigenous interpreters and translators to emphasize dialogue and desahogo (emotional release) as Indigenous communication practices.
 
The Rhetorical Mediator advocates for Indigenous language practices that have been sidelined by Western scholarship and systems, helping to create more equitable processes to directly benefit Indigenous individuals and other underrepresented groups. This book benefits specialists, including UX researchers, technical and professional communicators, interpreters and translators, and Indigenous professionals, as well as academics teaching graduate and undergraduate methods, Indigenous rhetoric and translation, and UX courses.
 
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Rhetorical Memory
A Study of Technical Communication and Information Management
Stewart Whittemore
University of Chicago Press, 2015
Institutions have regimes—policies that typically come from the top down and are meant to align the efforts of workers with the goals and mission of an institution. Institutions also have practices—day-to-day behaviors performed by individual workers attempting to interpret the institution’s missives. Taken as a whole, these form a company’s memory regime, and they have a significant effect on how employees analyze, mix, translate, sort, filter, and repurpose everyday information in order to meet the demands of their jobs, their customers, their colleagues, and themselves.

In Rhetorical Memory, Stewart Whittemore demonstrates that strategies we use to manage information—techniques often acquired through trial and error, rarely studied, and generally invisible to us—are as important to our success as the end products of our work. First, he situates information management within the larger field of rhetoric, showing that both are tied to purpose, audience, and situation. He then dives into an engaging and tightly focused workplace study, presenting three cases from a team of technical communicators making use of organizational memory during their everyday work. By examining which techniques succeed and which fail, Whittemore illuminates the challenges faced by technical communicators. He concludes with a number of practical strategies to better organize information, that will help employees, managers, and anyone else suffering from information overload.
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Solving Problems in Technical Communication
Edited by Johndan Johnson-Eilola and Stuart A. Selber
University of Chicago Press, 2012

The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. Here Stuart A. Selber and Johndan Johnson-Eilola, both respected scholars and teachers of technical communication, effectively bridge that gap.

Solving Problems in Technical Communication collects the latest research and theory in the field and applies it to real-world problems faced by practitioners—problems involving ethics, intercultural communication, new media, and other areas that determine the boundaries of the discipline. The book is structured in four parts, offering an overview of the field, situating it historically and culturally, reviewing various theoretical approaches to technical communication, and examining how the field can be advanced by drawing on diverse perspectives. Timely, informed, and practical, Solving Problems in Technical Communication will be an essential tool for undergraduates and graduate students as they begin the transition from classroom to career.
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Teaching Professional and Technical Communication
A Practicum in a Book
Tracy Bridgeford
Utah State University Press, 2018
Teaching Professional and Technical Communication guides new instructors in teaching professional and technical communication (PTC). The essays in this volume provide theoretical and applied discussions about the teaching of this diverse subject, including relevant pedagogical approaches, how to apply practical aspects of PTC theory, and how to design assignments.
 
This practicum features chapters by prominent PTC scholars and teachers on rhetoric, style, ethics, design, usability, genre, and other central concerns of PTC programs. Each chapter includes a scenario or personal narrative of teaching a particular topic, provides a theoretical basis for interpreting the narrative, illustrates the practical aspects of the approach, describes relevant assignments, and presents a list of questions to prompt pedagogical discussions.
 
Teaching Professional and Technical Communication is not a compendium of best practices but instead offers a practical collection of rich, detailed narratives that show inexperienced PTC instructors how to work most effectively in the classroom.
 
 
Contributors: Pam Estes Brewer, Eva Brumberger, Dave Clark, Paul Dombrowski, James M. Dubinsky, Peter S. England, David K. Farkas, Brent Henze, Tharon W. Howard, Dan Jones, Karla Saari Kitalong, Traci Nathans-Kelly, Christine G. Nicometo, Kirk St.Amant
 
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Wicked, Incomplete, and Uncertain
User Support in the Wild and the Role of Technical Communication
Jason Swarts
Utah State University Press, 2018
Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to document technologies that may hybridize into forms that not even their designers would have anticipated and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance.
 
Technical writers traditionally create large volumes of idealized tasks and procedures in help documentation, but this is no longer the only approach, or even the best approach. Shifting responsibility for user support to users via crowdsourcing is a risky alternative. Just as with other mass-collaborative enterprises, contributors to a forum may not be aware of the kind of knowledge they are creating or how their contributions connect with those made by others. Wicked, Incomplete, and Uncertain describes the kinds of writing and help practices in which user forums engage, why users seem to find these forums credible and appealing, and what companies can learn about building user communities to support this form of assistance.
 
Through investigation of user-forum activities, Swarts identifies a new set of contributions that technical communicators can make—not only by creating content but also by curating content, shaping conversations, feeding information back into the user community, and opening channels of discovery and knowledge creation that can speak to users and software developers alike
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