Democracy’s Hidden Heroes tells the story of the local public managers and nonprofit directors who work where bureaucratic hierarchies and community networks meet and often collide. These “hidden heroes” struggle to align universal rules and compliance demands with the unique circumstances facing their organizations and communities.

David Campbell recounts compelling stories of the workarounds, sidesteps, informal agreements, and grantor–grantee negotiations that help policy initiatives succeed as intended. The settings include schools, human services departments, workforce development agencies, and community-based organizations. He explains why it is difficult, though necessary, to translate locally attuned implementation dynamics into accountability metrics for distant funders.

Drawing on 2,000 interviews, Democracy’s Hidden Heroes is the culmination of decades spent talking to people who must reconcile bureaucratic and community cultures. Campbell’s grounded approach and balanced perspective bring fresh insights to the analysis of policy implementation, public management, and results accountability, while offering both cautionary advice and a hopeful prognosis.

Engineers and other technical professionals are increasingly presented with the opportunity of running their own businesses as entrepreneurs. In other circumstances, particularly in times of great change in industry, they may be considered 'corporate entrepreneurs', leading divisions of larger organisations in an entrepreneurial fashion.

Engineering companies and other organizations face many serious challenges in the 21st Century. One that is now becoming widely recognized is the loss of corporate knowledge through staff turnover, whether it is natural or forced through downsizing or delayering. A company's store of knowledge and expertise is an asset built up through the learning and experience of its employees.

Digital Preservation Essentials is part of the series Trends in Archives Practice. It includes two modules by Erin O'Meara and Kate Stratton: Module 12: Preserving Digital Objects Explores concepts of digital preservation in the archival context, focusing on standards and metadata required to make digital objects accessible and understandable over time. Module 13: Digital Preservation Storage Provides an introduction to digital storage best practices for long-term preservation, including terminology, hardware, and configurations. As University of Illinois Preservation Librarian Kyle R. Rimkus notes in the introduction, "The successful archivist needs a grounding in the fundamental concepts of digital preservation, a command of its key terminology and practices, and an ability to build effective programs and practices. These modules provide an excellent point of entry."

Libraries are in a unique position to aid communities during times of adversity, and this comprehensive handbook’s practical tools and expert guidance will help ensure that your library is thoroughly prepared for emergency response and recovery.

Your library is a vital information hub and resource provider every single day, and that’s doubly true when calamity strikes. In fact, your library’s role as an “essential community function” during disasters is now encoded in U.S. law. Engaging as a partner in planning and preparedness will build much-needed community support should disaster strike, and even a basic plan will also save you time and stress later on. No matter where your library is in the disaster planning cycle, this handbook will make the process clearer and less daunting. You’ll get tools, activities, easy-to-adapt templates, and hands-on guidance on such topics as

• the six phases of disaster response;
• 15 first-hand accounts of library disaster planning or responses, helping you identify the library services most needed during a disaster;
• three essential factors that will shape the form of your disaster plan;
• preparing for hurricanes, tornadoes, fires, floods, and earthquakes;
• ideas for connecting with your community’s emergency response teams; 
• federal government planning resources;
• pointers on working with state and local governments;
• a sample Memorandum of Understanding to outline mutual support for a speedier recovery;
• recommended courses and training, many of which are free;
• targeted advice for archives and special collections;
• sample building inspection checklists; and
• recommended games to help children and families prepare.

This study identifies the knowledge, skills, abilities, and other personal characteristics needed in individuals who will be responsible for implementing strategic diversity plans in the Department of Defense (DoD). The authors interviewed more than 60 diversity leaders in industry, the public sector (including DoD), and academia and reviewed relevant scientific literature, education programs, and advertised job requirements.

Efficiency. Innovation. Results. Accountability. These, advocates claim, are the fruits of performance management. In recent decades government organizations have eagerly embraced the performance model—but the rush to reform has not delivered as promised.

Drawing on research from state and federal levels, Moynihan illustrates how governments have emphasized some aspects of performance management—such as building measurement systems to acquire more performance data—but have neglected wider organizational change that would facilitate the use of such information. In his analysis of why and how governments in the United States have made the move to performance systems, Moynihan identifies agency leadership, culture, and resources as keys to better implementation, goal-based learning, and improved outcomes.

How do governments use the performance information generated under performance systems? Moynihan develops a model of interactive dialogue to highlight how performance data, which promised to optimize decision making and policy change for the public's benefit, has often been used selectively to serve the interests of particular agencies and individuals, undermining attempts at interagency problem solving and reform.

A valuable resource for public administration scholars and administrators, The Dynamics of Performance Management offers fresh insight into how government organizations can better achieve their public service goals.