The American Medical Association asked RAND Health to characterize the factors that affect physician professional satisfaction. RAND researchers sought to identify high-priority determinants of professional satisfaction by gathering data from 30 physician practices in six states, using a combination of surveys and semistructured interviews. This report presents the results of the subsequent analysis.

The authors identified ten standards for the delivery of high-quality care for veterans with posttraumatic stress disorder, depression, substance use disorders, and mild traumatic brain injury. They also provide considerations for implementing and disseminating these standards as a first step to improve access to high-quality care for veterans with invisible wounds.

Service quality and cost control are critical success factors for the communications industry and performance engineering is vital in achieving both. It enables service quality to be 'built in' to products; cost control is achieved by addressing potential problems at an early stage, before the costs to remedy problems rise and large failure costs are incurred.

In today's increasingly competitive communications environment, Quality of Service (QoS) is of paramount importance in the battle to win market share. However, the enhanced expectations of customers and the introduction of many new services and technologies makes comprehending and meeting customer requirements a real challenge. Building on the issues covered in Quality of Service in Telecommunications (1997), this book examines the technical, service and human issues that need to be addressed in order to provide a level of QoS that will meet those requirements. One key objective is to increase the reader's understanding of the importance of QoS and to show how the concepts presented can be applied to the reader's own circumstances. The book provides a comprehensive overview of definitions and standards, frameworks and models, network performance, internet, mobile and satellite services, the impact on customers, external drivers, economics, fraud and security and future trends. The authors, established experts in their fields, have wide-ranging experience in both UK and US telecommunications companies, reflecting the global nature of this industry and the universal concept of QoS.

Problems of voltage quality and their solutions are becoming increasingly important with the growth in power electronics and the high sensitivity of electronic equipment. Translated and updated from the German original published by VDE-Verlag, this book successfully details the theoretical and practical background to low voltage conducted disturbances including harmonics, voltage fluctuation/flicker and asymmetrical voltages.