A practical "how-to" workbook that outlines a plan for the design and implementation of staff in-service training programs for human service agencies and facilities.

Crimando and Riggar have made every effort to guarantee the usefulness of this text to practitioners, instructors, and students. This is a working book designed to assist trainers as they acquire the knowledge and skills needed to provide thorough, systematic in-service training that will enhance human service endeavors.

The authors have organized the nineteen chapters into four parts that treat significant steps in the training-program design process. These include analyzing problems that require training solutions; developing a proposal; writing a plan of action for training; and evaluating a program. Each of the chapters combines text, examples, exercises, and supplementary readings to foster a full appreciation of the process involved. Even those topics frequently overlooked or disregarded are included: budgeting program time and financial resources, obtaining administrative commitment, and transferring and maintaining skills in the work setting.

A basic guide for individuals responsible for developing and/or operating comprehensive or specialized human service programs.

Drawing on more than a decade of classroom experience and development and incorporating standards from the Commission on Accreditation of Rehabilitation Facilities (1985 Edition), Riggar and Matkin have created a management tool that is as practical for human service providers as it is for students. Here is the fundamental management knowledge required to establish or manage all types of human service programs and facilities.

The text is organized into 23 sections that describe tasks ranging from con­structing mission statements and admis­sion criteria to developing start-up budgets and allocating space for both di­rect and indirect services. Each section provides definitions and guidelines, prac­tical examples, exercises, and selected references. While the focus is on the prac­tices of the private not-for-profit sector, those working in a profit-oriented setting will find many of the sections and ex­ercises to be valuable aids for developing, operating, and maintaining successful programs.