BiblioVault - Books about Social workers

Citizen

Jane Addams and the Struggle for Democracy

Louise W. Knight

University of Chicago Press, 2005

Jane Addams was the first American woman to receive the Nobel Peace Prize. Now Citizen, Louise W. Knight's masterful biography, reveals Addams's early development as a political activist and social philosopher. In this book we observe a powerful mind grappling with the radical ideas of her age, most notably the ever-changing meanings of democracy.

Citizen covers the first half of Addams's life, from 1860 to 1899. Knight recounts how Addams, a child of a wealthy family in rural northern Illinois, longed for a life of larger purpose. She broadened her horizons through education, reading, and travel, and, after receiving an inheritance upon her father's death, moved to Chicago in 1889 to co-found Hull House, the city's first settlement house. Citizen shows vividly what the settlement house actually was—a neighborhood center for education and social gatherings—and describes how Addams learned of the abject working conditions in American factories, the unchecked power wielded by employers, the impact of corrupt local politics on city services, and the intolerable limits placed on women by their lack of voting rights. These experiences, Knight makes clear, transformed Addams. Always a believer in democracy as an abstraction, Addams came to understand that this national ideal was also a life philosophy and a mandate for civic activism by all.

As her story unfolds, Knight astutely captures the enigmatic Addams's compassionate personality as well as her flawed human side. Written in a strong narrative voice, Citizen is an insightful portrait of the formative years of a great American leader.

“Knight’s decision to focus on Addams’s early years is a stroke of genius. We know a great deal about Jane Addams the public figure. We know relatively little about how she made the transition from the 19th century to the 20th. In Knight’s book, Jane Addams comes to life. . . . Citizen is written neither to make money nor to gain academic tenure; it is a gift, meant to enlighten and improve. Jane Addams would have understood.”—Alan Wolfe, New York Times Book Review

“My only complaint about the book is that there wasn’t more of it. . . . Knight honors Addams as an American original.”—Kathleen Dalton, Chicago Tribune

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The Color Bind

Talking (and Not Talking) About Race at Work

Erica Gabrielle Foldy

Russell Sage Foundation, 2014

Since the 1960s, the dominant model for fostering diversity and inclusion in the United States has been the “color blind” approach, which emphasizes similarity and assimilation and insists that people should be understood as individuals, not as members of racial or cultural groups. This approach is especially prevalent in the workplace, where discussions about race and ethnicity are considered taboo. Yet, as widespread as “color blindness” has become, many studies show that the practice has damaging repercussions, including reinforcing the existing racial hierarchy by ignoring the significance of racism and discrimination. In The Color Bind, workplace experts Erica Foldy and Tamara Buckley investigate race relations in office settings, looking at how both color blindness and what they call “color cognizance” have profound effects on the ways coworkers think and interact with each other. Based on an intensive two-and-a-half-year study of employees at a child welfare agency, The Color Bind shows how color cognizance—the practice of recognizing the profound impact of race and ethnicity on life experiences while affirming the importance of racial diversity—can help workers move beyond silence on the issue of race toward more inclusive workplace practices. Drawing from existing psychological and sociological research that demonstrates the success of color-cognizant approaches in dyads, workgroups and organizations, Foldy and Buckley analyzed the behavior of work teams within a child protection agency. The behaviors of three teams in particular reveal the factors that enable color cognizance to flourish. While two of the teams largely avoided explicitly discussing race, one group, “Team North,” openly talked about race and ethnicity in team meetings. By acknowledging these differences when discussing how to work with their clients and with each other, the members of Team North were able to dig into challenges related to race and culture instead of avoiding them. The key to achieving color cognizance within the group was twofold: It required both the presence of at least a few members who were already color cognizant, as well as an environment in which all team members felt relatively safe and behaved in ways that strengthened learning, including productively resolving conflict and reflecting on their practice. The Color Bind provides a useful lens for policy makers, researchers and practitioners pursuing in a wide variety of goals, from addressing racial disparities in health and education to creating diverse and inclusive organizations to providing culturally competent services to clients and customers. By foregrounding open conversations about race and ethnicity, Foldy and Buckley show that institutions can transcend the color bind in order to better acknowledge and reflect the diverse populations they serve.

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Cops, Teachers, Counselors

Stories from the Front Lines of Public Service

Steven Maynard-Moody and Michael Musheno

University of Michigan Press, 2022

The new edition of Cops, Teachers, Counselors furthers the exploration of forces that shape the contours of frontline work. This line of inquiry is at the heart of street-level bureaucracy research, a field of study cutting across disciplines, including public administration, political science, social work, law and society, education, and criminal justice. The oft-cited 2003 edition pioneered a qualitative method of inquiry using workers’ own voices and storytelling about fairness in the delivery of services. This NSF-supported field research reveals the ways workers engage in moral judgments, more than implementing laws and policies, to account for their decisions and actions.

The new edition wraps an expanded framing around the original chapters, while maintaining a lively, approachable presentation style. It takes on a more enriched perspective of legality than the original, while retaining a focus on frontline work as a powerful source of cultural ordering. In addition to examining workers’ stories of encounters, attention is given to the agency of the governed during interactional moments, the power dynamics in play during both interpersonal and group encounters, and patterns of practice that converge across distinctive service domains. The original edition describes two narratives that shape frontline workers’ decisional judgments and the interplay between legality and morality: the state-agent and citizen-agent narratives. This edition adds the knowledge-agent narrative that stresses the importance of professional and field learning to decisional judgments.

The book examines routine encounters of cops, teachers, and counselors with diverse publics when questions of justice and fairness are at play. This new edition speaks to contemporary issues at a time when frontline workers gained broad recognition for their heroic contributions to communities during the Covid 19 pandemic, as well as sustained condemnation for their embodiment of the brutal expression of racialized state power in police actions. The authors conclude with a focus on the significance of place and trust in building social inclusion on the frontlines of public service.

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Cops, Teachers, Counselors

Stories from the Front Lines of Public Service

Steven Maynard-Moody and Michael Musheno

University of Michigan Press, 2003

Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work.
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.
Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.

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Forced Out

A Nikkei Woman's Search for a Home in America

Judy Y. Kawamoto

University Press of Colorado, 2020

Forced Out: A Nikkei Woman’s Search for a Home in America offers insight into “voluntary evacuation,” a little-known Japanese American experience during World War II, and the lasting effects of cultural trauma. Of the roughly 120,000 people forced from their homes by Executive Order 9066, around 5,000 were able to escape incarceration beforehand by fleeing inland. In a series of beautifully written essays, Judy Kawamoto recounts her family’s flight from their home in Washington to Wyoming, their later moves to Montana and Colorado, and the influence of those experiences on the rest of her life. Hers is a story shared by the many families who lost everything and had to start over in often suspicious and hostile environments.

Kawamoto vividly illustrates the details of her family’s daily life, the discrimination and financial hardship they experienced, and the isolation that came from experiencing the horrors of the 1940s very differently than many other Japanese Americans. Chapters address her personal and often unconscious reactions to her parents’ trauma, as well as her own subsequent travels around much of the world, exploring, learning, enjoying, but also unconsciously acting out a continual search for a home.

Showing how the impacts of traumatic events are collective and generational, Kawamoto draws
interconnections between her family’s displacement and later aspects of her life and juxtaposes the impact of her early experiences and questions of identity, culture, and assimilation. Forced Out will be of great interest to the general reader as well as students and scholars of ethnic studies, Asian American studies, history, education, and mental health.

2022 Asian/Pacific American Award for Literature, Honor Title, Adult Non-Fiction Literature
2022 Evans Handcart Award Winner

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Handbook for In-Service Training in Human Services

William Crimando

Southern Illinois University Press, 1988

A practical "how-to" workbook that outlines a plan for the design and implementation of staff in-service training programs for human service agencies and facilities.

Crimando and Riggar have made every effort to guarantee the usefulness of this text to practitioners, instructors, and students. This is a working book designed to assist trainers as they acquire the knowledge and skills needed to provide thorough, systematic in-service training that will enhance human service endeavors.

The authors have organized the nineteen chapters into four parts that treat significant steps in the training-program design process. These include analyzing problems that require training solutions; developing a proposal; writing a plan of action for training; and evaluating a program. Each of the chapters combines text, examples, exercises, and supplementary readings to foster a full appreciation of the process involved. Even those topics frequently overlooked or disregarded are included: budgeting program time and financial resources, obtaining administrative commitment, and transferring and maintaining skills in the work setting.

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Jean Paton and the Struggle to Reform American Adoption

E. Wayne Carp

University of Michigan Press, 2013

Jean Paton (1908–2002) fought tirelessly to reform American adoption and to overcome prejudice against adult adoptees and women who give birth out of wedlock. Paton wrote widely and passionately about the adoption experience, corresponded with policymakers as well as individual adoptees, promoted the psychological well-being of adoptees, and facilitated reunions between adoptees and their birth parents. E. Wayne Carp's masterful biography brings to light the accomplishments of this neglected civil-rights pioneer, who paved the way for the explosive emergence of the adoption reform movement in the 1970s. Her unflagging efforts over five decades helped reverse harmful policies, practices, and laws concerning adoption and closed records, struggles that continue to this day.

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Parts of a World

A Novel

A. G. Mojtabai

Northwestern University Press, 2011

Two decades into his career, Tom Limbeck, a New York City social worker, is leading an orderly, utterly prosaic life. He is, by self-description, “a poor man’s psychiatrist,” dedicated to helping his clients see things rationally, the better to confront the real world. He works in an office beset by budgetary difficulties and driven to solutions suited only to the bureaucracy.

Tom’s life changes when he takes on the case of Michael, who is known as “Saint Francis of the Dumpster” for his peaceful disposition and practice of eating from garbage cans. Tom is at first haunted by, then obsessed with, this uncommunicative young man who holds a precious secret which causes him to risk his survival by living on the street. Tom is determined to discover and expose Michael’s secret (“his faith/his delusion”) as a necessary first step before any treatment can begin. Tom cannot reason his way out of his own obsession when he finds himself bending the rules, abandoning therapeutic norms and, before long, stalking his client. Parts of a World is a book about doubt—doubt, faith, and delusion.

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Policy, People, and the New Professional

De-professionalisation and Re-professionalisation in Care and Welfare

Edited by Jan Willem Duyvendak, Trudie Knijn, and Monique Kremer

Amsterdam University Press, 2006

In recent decades, social and political pressures have forced a reevaluation of the roles of health and welfare professionals throughout Europe. Policy, People, and the New Professional examines those changes and their consequences.

The volume reveals how public dissatisfaction with caregivers, financial pressures from government agencies, and attempts to cope with Europe’s increasingly multicultural population have led to changes in responsibilities and oversight for a wide range of practitioners. Though more changes are certain to come as Europe’s population ages—Policy, People, and the New Professional provides an essential explanation of the road traveled so far.

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Street-Level Bureaucracy, 30th Anniversary Edition

Dilemmas of the Individual in Public Service

Michael Lipsky

Russell Sage Foundation, 2010

First published in 1980, Street-Level Bureaucracy received critical acclaim for its insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs. Three decades later, the need to bolster the availability and effectiveness of healthcare, social services, education, and law enforcement is as urgent as ever. In this thirtieth anniversary expanded edition, Michael Lipsky revisits the territory he mapped out in the first edition to reflect on significant policy developments over the last several decades. Despite the difficulties of managing these front-line workers, he shows how street-level bureaucracies can be and regularly are brought into line with public purposes. Street-level bureaucrats—from teachers and police officers to social workers and legal-aid lawyers—interact directly with the public and so represent the frontlines of government policy. In Street-Level Bureaucracy, Lipsky argues that these relatively low-level public service employees labor under huge caseloads, ambiguous agency goals, and inadequate resources. When combined with substantial discretionary authority and the requirement to interpret policy on a case-by-case basis, the difference between government policy in theory and policy in practice can be substantial and troubling. The core dilemma of street-level bureaucrats is that they are supposed to help people or make decisions about them on the basis of individual cases, yet the structure of their jobs makes this impossible. Instead, they are forced to adopt practices such as rationing resources, screening applicants for qualities their organizations favor, "rubberstamping" applications, and routinizing client interactions by imposing the uniformities of mass processing on situations requiring human responsiveness. Occasionally, such strategies work out in favor of the client. But the cumulative effect of street-level decisions made on the basis of routines and simplifications about clients can reroute the intended direction of policy, undermining citizens' expectations of evenhanded treatment. This seminal, award-winning study tells a cautionary tale of how decisions made by overburdened workers translate into ad-hoc policy adaptations that impact peoples' lives and life opportunities. Lipsky maintains, however, that these problems are not insurmountable. Over the years, public managers have developed ways to bring street-level performance more in line with agency goals. This expanded edition of Street-Level Bureaucracy underscores that, despite its challenging nature, street-level work can be made to conform to higher expectations of public service.

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Street-Level Leadership

Discretion and Legitimacy in Front-Line Public Service

Janet Coble Vinzant and Lane Crothers

Georgetown University Press, 1998

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions.

Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action.

Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance.

This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

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Written Out

The Silencing of Regina Gelana Twala

Joel Cabrita

Ohio University Press, 2023

Systemic racism and sexism caused one of South Africa’s most important writers to disappear from public consciousness. Is it possible to justly restore her historical presence? Regina Gelana Twala, a Black South African woman who died in 1968 in Swaziland (now Eswatini), was an extraordinarily prolific writer of books, columns, articles, and letters. Yet today Twala’s name is largely unknown. Her literary achievements are forgotten. Her books are unpublished. Her letters languish in the dusty study of a deceased South African academic. Her articles are buried in discontinued publications. Joel Cabrita argues that Twala’s posthumous obscurity has not developed accidentally as she exposes the ways prejudices around race and gender blocked Black African women like Twala from establishing themselves as successful writers. Drawing upon Twala’s family papers, interviews, newspapers, and archival records from Pretoria, Uppsala, and Los Angeles, Cabrita argues that an entire cast of characters—censorious editors, territorial White academics, apartheid officials, and male African politicians whose politics were at odds with her own—conspired to erase Twala’s legacy. Through her unique documentary output, Twala marked herself as a radical voice on issues of gender, race, and class. The literary gatekeepers of the racist and sexist society of twentieth-century southern Africa clamped down by literally writing her out of the region’s history. Written Out also scrutinizes the troubled racial politics of African history as a discipline that has been historically dominated by White academics, a situation that many people within the field are now examining critically. Inspired by this recent movement, Cabrita interrogates what it means for her—a White historian based in the Northern Hemisphere—to tell the story of a Black African woman. Far from a laudable “recovery” of an important lost figure, Cabrita acknowledges that her biography inevitably reproduces old dynamics of White scholarly privilege and dominance. Cabrita’s narration of Twala’s career resurrects it but also reminds us that Twala, tragically, is still not the author of her own life story.

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