How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes

by Marian Bouch Hinton, Joan Coachman Durrance and Karen E. Fisher

American Library Association, 2005

Paper: 978-0-8389-0892-1

Library of Congress Classification Z685.85.D87 2005

Dewey Decimal Classification 27

Contents
Figures 
Preface
Acknowledgments 
Part I	Outcomes: A New Way to Show How Libraries and Librarians Help
 
1	The Urgent Need To Tell the Library Story More Effectively
2 	Outcomes: An Approach That Shows the Value of Libraries
3 	The "How Libraries and Librarians Help" Outcome Model: Applying 		
		Contextual Approaches to Outcome Evaluation 
Part II	How to Measure and Predict the Outcomes of Your Own Library Programs and 
Services
4	Step One: Getting Started: Preparing to Conduct an Outcomes Study
5	Step Two: Collecting Data for Outcomes: Approaches and Tools
6	Step Three: Analyzing Outcomes Data
7 	Step Four: Maximizing the Results of Your Outcomes Study
8 	Predicting Outcomes: Outcome Measures as a Planning Tool 
Rhea Joyce Rubin
Part III	Putting Outcomes to Use: How Libraries Contribute to Individuals and the 
Community
9	Ripples of Impact: Washtenaw Literacy Program Outcomes 
Maria Serapiglia and Sarah Wooden 
10	Empowering Youth: Outcomes of Public Libraries' Youth Technology 
11	Strengthening Community: Outcomes of Community Information Services
12 	Putting the Pieces Together: An Outcome Study of the Ypsilanti District Library's 
Senior Deposit Collection Program
Dana Walker and Jeanie Fisher

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