Dynamic Youth Services through Outcome-Based Planning and Evaluation

TABLE OF CONTENTS
Forward 	
Acknowledgements
Introduction
?	What this Book Is About and Who Will Find It Useful
?	What Is the CATE OBPE Model?
?	What Is an Outcome and Why Are Outcomes Important?
?	The Story Behind the CATE OBPE Model
o	How It All Began
o	Why SLPL Was a Good Place to Apply the Model
o	A Few Facts about Saint Louis and the SLPL
o	Unexpected Benefits of the CATE OBPE Model
?	A Few Additional Thoughts
?	A Road Map for Reading 
o	Part I: Introduction to Outcome Based Planning and Evaluation
o	Part II: Getting Started
o	Part III: Using the CATE OBPE Model
PART I: INTRODUCTION TO OUTCOME BASED PLANNING AND 
EVALUATION
Chapter 1. What is Outcome Based Planning and Evaluation? 
?	Reviewing What an Outcome Is
?	That Was Then, This Is Now
o	The History of OBPE
o	Measuring Inputs Came First
o	Measuring Outputs Came Next
o	Progress in Evaluation of Programs and Services for Youth
?	Outcomes: What Difference Does It Make?
o	How Are Outcomes Measured?
o	Are All Outcomes Alike?
o	Are the Outcomes in the Here and Now or Long-Lasting?
o	What types of Outcomes Are Desired?
o	Can Outcomes Apply to Places as Well as to People?
?	What Is the Difference Between Outcome Based Evaluation and Outcome Based 
Planning and Evaluation Processes?
?	Why Have OBPE for Children and Young Adults?
?	What Other Programs for Youth Have Employed OBPE?
?	From There to Here
Chapter 2. Why Use Outcome Based Planning and Evaluation in Youth Services? 
?	Using Outcomes to "Work Smart"
?	Using Outcomes to Strengthen Planning and Budgeting
?	Using Outcomes to Communicate About Youth Services
?	Outcomes Provide Accountability
?	Using Outcomes is a Professional Asset
?	Overcoming Resistance to Using Outcomes
o	Controlling Outcome Costs
o	Controlling Time Needed for Outcome Evaluation
o	Controlling Paperwork
o	Dealing with Negative Results
Chapter 3. CATE: An Outcome Based Planning and Evaluation Model
?	Components of the CATE OBPE Model 
?	Phase I. Gathering Information
o	The Library's Strategic Plan
o	The Library's Policies
o	Baseline Data Collection
o	Market Research
?	Phase II. Determining Outcomes
?	Phase III. Developing Programs and Services
?	Phase IV. Conducting Evaluations
?	Assumptions behind the CATE OBPE Model
?	Why Use the CATE Approach to Evaluating Programs and Services?
o	The CATE OBPE Model Offers a Leveled Approach
o	The CATE OBPE Model Involves all Stakeholders 
o	The CATE OBPE Model Allows for Sharing and Comparison Between 
Participating Libraries
?	Using the CATE OBPE Model in Your Library
PART II: GETTING STARTED
Chapter 4. The Leveled Approach to Outcome Based Planning and Evaluation
?	Factors to Consider
?	The Leveled Approach to OBPE
o	Level One: Single Program
o	Level Two: Groups of Programs on a Common Topic or Theme
o	Level Three: Multi-faceted Program Planning and Evaluation
?	Three Levels of Effort
Chapter 5. How to Begin Outcome Based Planning and Evaluation
?	Selecting an OBPE Project
?	Developing a Culture of Evaluation
?	Gathering Information
?	Project Research
?	Creating an OBPE Plan
PART III: USING THE CATE OUTCOME BASED PLANNING AND EVALUATION 
MODEL
Chapter 6. Phase I: Gathering Information Part 1
?	The Library's Strategic Plan
o	Vision and Mission Statements
o	SWOTs
o	Community Needs Analysis 
o	Service Roles
o	Goals and Objectives
?	The Library Policies
?	Baseline Data Collection
?	Market Research
?	Gathering Information Using the Leveled Approach
Chapter 7. Phase I: Gathering Information Part 2
?	Using Existing Sources to Gather Information
o	Sample Sources
o	Example use of Existing Research and Statistics
?	Gathering Information from People
o	Surveys
?	Developing the questionnaire
?	Finding and Recruiting Participants
?	Data Analysis
o	Focus Groups and In-Depth Interviews
?	Developing the Interview Guide
?	Finding and Recruiting Participants
?	Data Analysis
o	Observation
?	Planning an Observation 
?	Data Analysis
Chapter 8. Phase II: Determining Outcomes
?	Considering Potential Outcomes
o	Additional Ways of Thinking about Outcomes
?	Defining Desired Outcomes
o	Describing Outcomes
o	Knowing When an Outcome Is Achieved
o	Measuring Outcomes
?	Stating Program and Service Objectives
o	Setting Objectives for Performance
Chapter 9. Phase III: Developing and Refining Programs and Services
?	Using What you Have Learned
?	Selecting the Target Audience
?	Finding Library Resources
?	Finding resources and Partners Outside the Library
?	Coordinating Programs within the Library
?	Putting the Pieces Together
Chapter 10. Phase IV: Conducting Evaluations 
?	Instant Evaluation
o	How to Evaluate right On-the-Spot
o	Why On-the-Spot evaluation is So Easy with the CATE OBPE Model
?	Ongoing and At ¿the ¿End Evaluation
o	Formative (On-going) Evaluation
o	Summative (At-the-End) Evaluation
o	Up Front Evaluation
?	Can the CATE OBPE Model Process Start Anywhere?
?	What Happens to the Results of the Evaluation?
o	Application of an Evaluation Assessing Attitude
o	Application of Results from Level I and II OBPE
o	Application of Results from a Level III OBPE
?	Application of On-the-Spot Evaluation
?	Application of Formative Evaluation 
?	Application of Summative Evaluation
?	Many More Examples Exist
?	Sharing Results 
?	Parting Words and the CATE OBPE Model
Appendix A: Sample Data Collection Instruments
Appendix B: Project CATE Summary Report 
References 
Index