The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers

Contents
Foreword
Preface
Acknowledgments
Introduction to Process Improvement
Chapter 1	The Continuous Improvement Approach
Chapter 2	Identify Library Processes and Assess Their Importance and Condition
Chapter 3	Standardize the Process
Chapter 4	Measure Process Performance
Chapter 5	Rapidly Improve the Process
Chapter 6	Manage Process Improvement throughout the Library System
Appendix A	List of Library Processes
Appendix B	Library Process Measures
Glossary of Process Improvement Terms
Index