Assessing Service Quality: Satisfying the Expectations of Library Customers
by Peter Hernon, Ellen Altman and Robert E. Dugan
American Library Association, 2015
Paper: 978-0-8389-1308-6 | eISBN: 978-0-8389-1310-9 (ePub) | eISBN: 978-0-8389-1309-3 (PDF)
Library of Congress Classification Z711.H45 2015
Dewey Decimal Classification 25.5
See other books on: Dugan, Robert E. | Evaluation | Expectations | Hernon, Peter | Public services (Libraries)
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