Reference and Information Services: An Introduction

Reference and Information Services: An Introduction, 4th Edition

Title Page

Copyright Page

Contents

Figures and Tables

Preface

Acknowledgments

Part I. Fundamental Concepts

1. Introduction to Reference andInformation Services

2. Determining the Question

3. Finding the Answer

Part II. Introduction to Major Reference Sources

4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources

5. Answering Questions about Anything and Everything—Encyclopedias

6. Answering Questions That Require Handy Facts—Ready Reference Sources

7. Answering Questions about Words—Dictionaries, Concordances, and Manuals

8. Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)

9. Answering Questions about Health, Law, and Business—Special Guidelines and Sources

10. Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides

11. Answering Questions about the Lives of People—Biographical Information Sources

12. Answering Questions about Government and Related Issues—Government Information Sources

Part III. Special Topics in Reference and Information Work

13. When and How to Use the Internet as a Reference Tool

14. Readers’ Advisory Services

15. Reference Services for Children and Young Adults

16. Information Literacy in the Reference Department

Part IV. Developing and Managing Reference Collections and Services

17. Ethics in Reference

18. Selecting and Evaluating Reference Materials

19. Reference as Programming

20. Managing Reference Departments

21. Assessing and Improving Reference Services

22. Reference 2.0

23. The Future of Information Service

Appendix. RUSA Outstanding Reference Sources 2007–2018

About the Authors and Contributors

Index of Reference Resources

Subject Index