Assessing Service Quality: Satisfying the Expectations of Library Customers
by American Library Association
American Library Association, 1998
Paper: 978-0-8389-3489-0
Library of Congress Classification Z711.H45 1998
Dewey Decimal Classification 25.5
See other books on: American Library Association | Assessing Service Quality | Evaluation | Expectations | Public services (Libraries)
See other titles from American Library Association