Demonstrating Results: Using Outcome Measurement in Your Library

Table of Contents
List of Figures											2b
Preface	3
Acknowledgments	4
Dedication	6
Introduction (by Sandra Nelson)	7
Chapter 1: What, When, and Why of Outcome Measurement	14
Chapter 2: Determine Outcomes	37
Chapter 3: Make the Outcomes Measurable	58
Chapter 4: Design the Data Plan	74
Chapter 5: Prepare for Implementation	108
Chapter 6: Make the Most of Your Results	119
Tool Kits	130a
	1: Sample Candidate Outcomes	131
		2: Measuring Staff Training Outcomes	141
	3: Confidentiality Forms	170
	4: Tips on Developing Questionnaires	172
		5: Preparing, Coding, and Processing Data	176
	6: Sampling 	180
Selected Bibliography on Outcome Measurement	182
Selected Bibliography on Data Collection and Analysis	189
Glossary	194
Workforms	207
1. Program Suitability for Outcome Measurement					 208
2. If-Then Exercise									 210
3. Outcome Selection									 212
4. Interim and Long-Range Outcomes						 214
5. Inputs, Outputs and Outcomes							 216
6. Indicator Workform								 218
7. Outcome Statement Workform							 220
8. Selecting a Data Collection Method						 222
9. Relevance of Questions in a Data Collection Instrument				 225
10. Data Plan										 226
11. Outcome Measurement Plan		 					 230
12. Action Plan									 233
13.Communicate the Results								 234
14. Use Your Results to Move Forward						 235