Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers
by American Library Association
American Library Association, 2004
Paper: 978-0-8389-0876-1 | eISBN: 978-0-8389-3822-5 (PDF)
Library of Congress Classification Z711.45.H57 2004
Dewey Decimal Classification 25.524
TOC
CONTENTS Preface 1. Beyond Shazam! Training for Virtual Reference 2. Introduction: Washington's Statewide Virtual Reference Project 3. Core Competencies: Knowledge, Skills and Aptitudes Needed for Virtual Reference 4. Learning Through Using: The Constructivist Approach 5. Multiple Ways of Learning: F2F and Online, Individual and Collaborative 6. Getting Started: Curriculum Development 7. Learning Activities: Taking the User Perspective 8. Model Reference: Online Behaviors 9. Evaluation, Modification, and Follow-up Appendices A Assessment Tools B Transcripts C Virtual Field Trip Reports D Secret Patron Scenarios E Policies and Procedures F Online Meeting Transcript G Other Support Materials H Anytime, Anywhere Answers Budget 3/2002-6/2003 Glossary Bibliography
Library of Congress Subject Headings for this publication: Electronic reference services (Libraries) Study and teaching Washington (State) Case studies, Electronic reference services (Libraries) Study and teaching, Reference librarians Training of, Reference librarians In-service training
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