Desk and Beyond: Next Generation Reference Services
by Sarah K. American Library Association and M. Leslie Madden
Assoc of College & Research Libraries, 2011
Paper: 978-0-8389-0964-5 | eISBN: 978-0-8389-9517-4
Library of Congress Classification Z675.U5D425 2008
Dewey Decimal Classification 25.52
TOC
CHAPTER 1 1 What is Common about Learning Commons? A Look at the Reference Desk in This Changing Environment Tim Daniels, PINES, Caroline Cason Barratt, University of Georgia CHAPTER 2 14 Personalizing the Library via Research Consultations Iris Jastram andAnn Zawistoski, Carleton College CHAPTER 3 25 Reaching Beyond the Walls of the Library Brenda L. Johnson and Laurie A. Alexander, University ofMichigan CHAPTER 4 38 Solution Focused Reference: Counselor Librarianship Revisited Ross T LaBaugh, California State University Fresno CHAPTER 5 53 Embedded Library, Embedded Librarian: Strategies for Providing Reference Services in Online Courseware Meredith G. Farkas, Norwich University CHAPTER 6 65 The IM Cometh: The Future of Chat Reference Stephen Francoeur, Baruch College CHAPTER 7 81 Friending our Users: Social Networking and Reference Services Cliff Landis, Valdosta State University CHAPTER 8 91 Preemptive Reference: Coming out from Behind the Desk Brian S. Mathews, Georgia Institute of Technology CHAPTER 9 99 Wikis and Collaborative Reference Services John Russell University of Oregon CHAPTER 10 106 Get in the Game: Adapting Library Services to the Needs of Garners Chad E Boeninger, Ohio University CHAPTER 11 120 From Desk to Web: Creating Safety Nets in the Online Library Jerilyn R. Veldof University ofMinnesota CHAPTER 12 135 Be You; Be Unique: How to Create Competitive Reference Services by Being Strategically Different fill S. Stover, Virginia Commonwealth University CHAPTER 13 148 New Training Modes for Reference Services Jennifer Ander and Connie Strittmatter, Montana State University
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