High Tech, High Touch: Library Customer Service through Technology

by Lynn Hawkins and Todd Cutler

American Library Association, 2003

Paper: 978-0-8389-0860-0 | eISBN: 978-0-8389-9852-6

Library of Congress Classification Z674.75.I58J87 2003

Dewey Decimal Classification 25.524

High Tech, High Touch
Library Customer Service Through Technology
Table of Contents
1	Libraries on the Internet: Rationale and Issues
2	What Libraries Can Learn from Business
3	An Automatic E-Mail Notification System
4	Dynamic Web-Based Event Calendar with Signup System 
5	Online Meeting Room Reservations
6	Portals, Gateways, & Directories
7	Local History: Online Obituaries, Photographs and Local Newspaper Articles
8	Online Summer Reading Registration, Tracking and Statistics
9	Providing Online Access to Users Without a Library Card
10	Standalone Services: Bookmarklets, Proxy Servers and Electronic Reference
11	Marketing Web-Based Library Services
 

Library of Congress Subject Headings for this publication: Libraries and the Internet, Public services (Libraries) Technological innovations, Customer services Technological innovations, Library Web sites

See other books on: Customer services | Libraries and the Internet | Library Web sites | Public services (Libraries) | Touch

See other titles from American Library Association

TOC