Core Tech Competencies for Librarians and Library Staff

PART I: OVERVIEW OF TECHNOLOGY COMPETENCIES
FOR TODAY'S LIBRARIANS AND LIBRARY STAFF
1. History and Overview of Technology Competencies
in  Libraries  ............. ....................... ......   3
Susan M. Thompson
Overview ............. ......   ...........................  3
Introduction  ............. ........... ........... ..... .  3
Competencies ...........................................    4
History of Library Technology and Technology
Competencies ..........................................   8
Defining Today's Technology Competencies ....................  19
Future of Technology Competencies .........................  .  34
2. The Library School's Role in Preparing New Librarians
for Working with Technology .............    ...........   41
Diane Neal
Overview  ..................  .......... .................  41
Introduction  ............... ...... .............. ..... .  41
Technology and the Twenty-First-Century Librarian ..............  42
Core Technology Competencies for All Librarians ................  43
New Competencies for New Librarians: Hard
and  Soft Skills  ................... ............ ..........  46
The Role of Library and Information Science Programs ...........  49
Where We Are Now and Where We Should Be ..................  51
Conclusion  ............................... . ............  52
PART II: CORE COMPETENCIES FOR LIBRARY
TECHNOLOGY SPECIALISTS
3. Management and Technology Competencies for
the  Systems Librarian  ...................................  73
Susan M. Thompson
Overview  .................................................  73
Introduction ..............................................  73
History of Systems Librarianship and Library
Technology .............................................  75
Entrance into the Systems Librarian Profession  ..................  78
Systems Organization Structure ..............................  81
Systems Librarian Responsibilities  ............................  84
Core Competencies for Systems Librarians  .....................  86
Conclusion ............................................... 101
4. Core Competencies for Non-Librarian
Systems Managers .................................... 109
Kevin Herrera
Overview  ..................................  ...........  109
Introduction .............................................. 109
Non-Librarians versus Librarians  .............................  110
Non-Librarians versus Librarians in Systems Positions ............ 112
Then and Now: The Evolution of Our Systems
Support Roles ...........................................  116
In the Trenches: Daily Operations and Management .............. 119
How  Do I Get There from  Here?  .............................  127
Notes from the Field: Before and After the MLS .................. 128
Conclusion ............................................... 129
5. Social Survival Skills for the Lone Information
Technology  Librarian  ........................ ...........  137
Michelle Robertson
Overview  .................................................  137
Introduction .............................................. 138
Customer Groups ..........................................  139
Institutional Factors (College Administration, the Budget) ......... 141
Character Types  ...........................................  142
Social Survival Competencies for the Lone Systems
Librarian  ...............................................  142
Conclusion ................................................ 158
PART Ill: SUCCESSFUL COMPETENCY
IMPLEMENTATION PROGRAMS
6. Reinventing Information Technology Support at the
Public Library of Charlotte and Mecklenburg County,
North Carolina  ...............  ......... ..............  161
Kevin Moderow
Overview ....................................   ......... 161
Introduction ...................  ........................ 161
The Technical Support Problem .............................. 162
Creating the Solution ..................................... 164
Infrastructure Competencies  .................................  165
Library Technology Competencies  ............................  167
Internet and Emerging Technologies Competencies .............. 170
Realigning the IT  Staff  ................... ....... ..........  171
Managing IT ........................... . .................. 172
Conclusion  .................. ................ .........  172
7. Core Technology Competencies at University of Texas
Southwestern Medical Library ......................... 187
Richard Wayne
Overview .............................................. 187
Introduction ........................................... 187
The UT Southwestern Medical Library ....................... 188
Development of a Multi-Session Training Series
for Library  Staff  ............................. ..........  189
Extending Our Reach-Unit Liaisons ...........................  192
Keeping Our Skills Up to Date  ...............................  194
8. The Core Competency Program at the University
of Iowa  Libraries .............. ... .. ....................  205
Paul Soderdahl and Donna Hirst
Overview ................  .............................. 205
Introduction .......................................... 205
Section I: Planning the Core Competency Program .............. 206
Section II: Implementing the Core Competency Program  ......... 213
Summary and a Look to the Future  ............................  218