Defusing the Angry Patron: A How-To-Do-It Manual for Librarians
by Rhea Joyce Rubin
American Library Association, 2010
Paper: 978-1-55570-731-6
Library of Congress Classification Z711.R79 2011
Dewey Decimal Classification 25.5
See other books on: Anger | Conflict management | How - | Interpersonal communication | Public services (Libraries)
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