Street-Level Bureaucracy: Dilemmas of the Individual in Public Service
by Michael Lipsky
Russell Sage Foundation, 1983
Paper: 978-0-87154-526-8 | eISBN: 978-1-61044-362-3
ABOUT THIS BOOK
Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.
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