3071 books match the query 'Business & Economics' and 174 start with e

cover of Evaluating Science and Scientists

Evaluating Science and Scientists

Mark S. Frankel

Central European University Press, 1997

The shift to a market economy in post-communist Eastern Europe has had a profound impact on science and scientists across the region, leading to reforms in research management practices and to drastic cuts in funding levels everywhere. Many countries are moving to a system of competitive research grants awarded on the basis of peer review. The introduction of peer review is not simply a technical matter. It signifies a fundamental change in the social structure of science, enhancing profession-al autonomy and giving working scientists a voice in the allocation of resources. This book combines first-hand accounts of the reform process with analyses of the strengths and weaknesses of both peer review and quantitative indicators.
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cover of Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor

Everyday Dirty Work

Invisibility, Communication, and Immigrant Labor

Wilfredo Alvarez

The Ohio State University Press, 2022

Winner, 2023 NCA Ethnography Division Best Book Award

Wilfredo Alvarez’s Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor is an exploration into co-cultural communication practices within the workplace. Specifically, Alvarez investigates how Latin American immigrant janitors communicate from their marginalized standpoints in a predominantly White academic organization. He examines how custodial workers perceive, interpret, and thematize routine messages regarding race, ethnicity, social class, immigrant status, and occupation, and how those messages and overall communicative experiences affect both their work and personal lives.

A Latin American immigrant himself, Alvarez relates his own experiences to those of the research participants. His positionality informs and enhances his research as he demonstrates how everyday interpersonal encounters create discursive spaces that welcome or disqualify people based on symbolic and social capital. Alvarez offers valuable insights into the lived experiences of critical––but often undervalued and invisible––organizational members. Through theoretical insights and research data, he provides practical recommendations for organizational leaders to improve how they can relate to and support all stakeholders.

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cover of Everyday Leadership: Getting Results in Business, Politics, and Life

Everyday Leadership

Getting Results in Business, Politics, and Life

Daniel Granholm Mulhern

University of Michigan Press, 2007

“A book that truly speaks to everyone. . . . Always practical, often inspiring, this is more a reference book than a self-improvement text, and a great read for any would-be leader.”
—Roger Penske, owner of Penske Corporation and Penske Racing

“Sound, practical advice driven home with real-world examples. . . . This is a must-read book for anyone who wants to make a positive difference in the lives of others in their community, their business, or their family.”
—Dennis W. Archer, former mayor of Detroit

“Everyday Leadership is a treasure chest of engaging stories, practical tips, and rich insights into how we each can make a difference in the world when we take responsibility for the personal power that we have. . . . once you’ve taken Everyday Leadership to heart you’ll leave this world a little bit better than you found it.”
—Jim Kouzes, coauthor of The Leadership Challenge

“Everyday Leadership taught me as much about how to be a better person as it did about being a better leader. In fact, it revealed how much the two are the same. Excellent and helpful reading for anyone.”
—Marianne Williamson, author of Return to Love and Everyday Grace

Everyday Leadership offers strategies to improve leadership skills, achieve results, and gain greater satisfaction in these hectic times. It speaks to the everyday leader, whether that person is a principal, pastor, parent, or CEO.

Daniel Granholm Mulhern brings the art of management down to earth, presenting stories that illuminate some of the best ideas about real human leadership. He offers practical steps to achieve the goal of leading well in our lives through creating a vision, communicating that vision, and living it in simple yet powerful ways.

Daniel Granholm Mulhern is the “First Gentleman” of the State of Michigan and an accomplished consultant, business coach, and motivational speaker. In addition to the personal support and counsel he offers his wife, Governor Jennifer Mulhern Granholm, Dan contributes his professional expertise, spearheading the effort to make Michigan’s state government a model for the nation as a “great place to do great work!” Dan also chairs the Michigan Community Service Commission, which promotes and coordinates volunteer efforts across the state.

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cover of Everyone's Business: What Companies Owe Society

Everyone's Business

What Companies Owe Society

Amit Ron and Abraham A. Singer

University of Chicago Press, 2024

Business is political. What are the ethics of it?

Businesses are political actors. They not only fund political campaigns, take stances on social issues, and wave the flags of identity groups – they also affect politics in their everyday hiring and investment decisions. As a highly polarized public demands political alignment from the powerful businesses they deal with, what’s a company to do?

Amit Ron and Abraham Singer show that the unavoidably political role of companies in modern life is both the fundamental problem and inescapable fact of business ethics: corporate power makes business ethics necessary, and business ethics must strive to mitigate corporate power. Because of its economic and social influence, Ron and Singer forcefully argue that modern business’s primary social responsibility is to democracy. Businesses must work to avoid wielding their power in ways that undermine key democratic practices like elections, public debate, and social movements. Pragmatic and urgent, Everyone’s Business offers an essential new framework for how we pursue profit—and democracy—in our increasingly divided world.

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cover of Everything for Sale: The Virtues and Limits of Markets

Everything for Sale

The Virtues and Limits of Markets

Robert Kuttner

University of Chicago Press, 1999

In this highly acclaimed, provocative book, Robert Kuttner disputes the laissez-faire direction of both economic theory and practice that has been gaining in prominence since the mid-1970s. Dissenting voices, Kuttner argues, have been drowned out by a stream of circular arguments and complex mathematical models that ignore real-world conditions and disregard values that can't easily be turned into commodities. With its brilliant explanation of how some sectors of the economy require a blend of market, regulation, and social outlay, and a new preface addressing the current global economic crisis, Kuttner's study will play an important role in policy-making for the twenty-first century.

"The best survey of the limits of free markets that we have. . . . A much needed plea for pragmatism: Take from free markets what is good and do not hesitate to recognize what is bad."—Jeff Madrick, Los Angeles Times

"It ought to be compulsory reading for all politicians—fortunately for them and us, it is an elegant read."—The Economist

"Demonstrating an impressive mastery of a vast range of material, Mr. Kuttner lays out the case for the market's insufficiency in field after field: employment, medicine, banking, securities, telecommunications, electric power."—Nicholas Lemann, New York Times Book Review

"A powerful empirical broadside. One by one, he lays on cases where governments have outdone markets, or at least performed well."—Michael Hirsh, Newsweek

"To understand the economic policy debates that will take place in the next few years, you can't do better than to read this book."—Suzanne Garment, Washington Post Book World


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cover of Evolutionary Concepts in Contemporary Economics

Evolutionary Concepts in Contemporary Economics

Richard W. England, Editor

University of Michigan Press, 1994

A view of new work in economics taking an evolutionary approach.
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cover of Exchange Rate Theory and Practice

Exchange Rate Theory and Practice

Edited by John F. Bilson and Richard C. Marston

University of Chicago Press, 1984

This volume grew out of a National Bureau of Economic Research conference on exchange rates held in Bellagio, Italy, in 1982. In it, the world's most respected international monetary economists discuss three significant new views on the economics of exchange rates - Rudiger Dornbusch's overshooting model, Jacob Frenkel's and Michael Mussa's asset market variants, and Pentti Kouri's current account/portfolio approach. Their papers test these views with evidence from empirical studies and analyze a number of exchange rate policies in use today, including those of the European Monetary System.
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cover of Exchange Rates and International Macroeconomics

Exchange Rates and International Macroeconomics

Edited by Jacob A. Frenkel

University of Chicago Press, 1983

This volume, presenting some of the finest new research on exchange rates and international macroeconomics, contains  papers and critical commentary by thirty-two leading economists. Taken together, these papers provide sound evidence about the effects of real and monetary factors on exchange rates  and extend the analyses of exchange rates and international macroeconomics by outlining the kinds of behavior and institutional arrangements that can be incorporated into such analyses.

Both empirical and theoretical research are represented, and the contributors analyze such issues as the performance of various models of exchange rate determination, the role of risk and speculation in the forward market for foreign exchange, the rational expectations hypothesis in such markets,  the performance of monetary policy in ten industrial countries, the role that labor market contracts play in exchange rate policies, the effect of  he oil shocks on the evolution of exchange rates, and the output cost of bringing down inflation in the open economy.
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cover of Expanding Class: Power and Everyday Politics in Industrial Communities, The Netherlands 1850–1950

Expanding Class

Power and Everyday Politics in Industrial Communities, The Netherlands 1850–1950

Don Kalb

Duke University Press, 1998

Expanding Class is the study and story of industrial class relations in North Brabant, a Catholic province of The Netherlands, over a hundred-year period. In examining the lives of workers in one of Europe’s more idiosyncratic industrial regions, Don Kalb affirms the utility of class analysis while responding to the cultural critics who have encouraged a movement away from this focus in labor history. In so doing, Expanding Class advances an interdisciplinary historical anthropology of working-class formation. Basing his analysis on oral as well as archival sources, Kalb reveals a dynamic relationship between capitalist industrialization, locality, and cultural class identities.
Expanding Class compares Brabant’s quaint central shoemaking district to its electrical boomtown Eindhoven, home of the enormous Philips Corporation. It introduces the concept of "flexible familism," a sociological phenomenon in which family daughters were employed to facilitate a cheap and ample labor force. Industrialists manipulated and fostered flexible familism to ensure the discipline and loyalty of the working-class community. By using the industrial Netherlands as a paradigm, Kalb reveals new and productive ways to examine class construction and the development of labor history in other countries over the past thirty years, steering a path between the two schools of thought—cultural and economic—that have dominated labor history discussions in recent years.
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cover of Expanding the Strike Zone: Baseball in the Age of Free Agency

Expanding the Strike Zone

Baseball in the Age of Free Agency

Daniel A. Gilbert

University of Massachusetts Press, 2013

With its iconic stars and gleaming ballparks, baseball has been one of the most captivating forms of modern popular culture. In Expanding the Strike Zone, Daniel A. Gilbert examines the history and meaning of the sport's tumultuous changes since the mid-twentieth century, amid Major League Baseball's growing global influence. From the rise of ballplayer unionism to the emergence of new forms of scouting, broadcasting, and stadium development, Gilbert shows that the baseball world has been home to struggles over work and territory that resonate far beyond the playing field.

Readers encounter both legendary and unheralded figures in this sweeping history, which situates Major League Baseball as part of a larger culture industry. The book examines a labor history defined at once by the growing power of big league stars—from Juan Marichal and Curt Flood to Fernando Valenzuela and Ichiro Suzuki—and the collective struggles of players working to make a living throughout the baseball world. It also explores the territorial politics that have defined baseball's development as a form of transnational popular culture, from the impact of Dominican baseball academies to the organized campaign against stadium development by members of Seattle's Asian American community.

Based on a rich body of research along with new readings of popular journalism, fiction, and film, Expanding the Strike Zone highlights the ways in which baseball's players, owners, writers, and fans have shaped and reshaped the sport as a central element of popular culture from the postwar boom to the Great Recession.
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cover of Expectations and the Structure of Share Prices

Expectations and the Structure of Share Prices

John G. Cragg and Burton G. Malkiel

University of Chicago Press, 1982

John G. Cragg and Burton G. Malkiel collected detailed forecasts of professional investors concerning the growth of 175 companies and use this information to examine the impact of such forecasts on the market evaluations of the companies and to test and extend traditional models of how stock market values are determined.

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cover of Experiential Learning in Sport Management: Second Edition

Experiential Learning in Sport Management

Second Edition

Susan B. Foster

FiT Publishing, 2017

In the multi-billion dollar sport industry that captures the interest of a global audience, opportunities abound on the front lines and behind the scenes for those who have the education, skill, and drive to succeed. Often the biggest hurdles for those who want to work in the sport industry is breaking through with an initial opportunity. Experiential Learning in Sport Management: Internships and Beyond, 2nd Edition, presents aspiring sport practitioners with a wealth of information about the industry and provides professors within sport management programs a framework for how to lead students through the experiential learning experience.

Authors Susan Brown Foster and John E. Dollar draw from more than 50 years of combined experience in teaching, research, and internship supervision in writing a comprehensive yet concise manual for students preparing for a career in sport. This new edition includes enhanced content on trending topics such as social media and eSports.

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cover of Experimental Economics: Theory and Practice

Experimental Economics

Theory and Practice

John A. List

University of Chicago Press, 2025

A landmark practical guide from the twenty-first-century pioneer in economics.

Experimental economics—generating and interpreting data to understand human decisions, motivations, and outcomes—is today all but synonymous with economics as a discipline. The advantages of the experimental method for understanding causal effects make it the gold standard for an increasingly empirical field. But until now the discipline has lacked comprehensive and definitive guidance for how to optimally design and conduct economic experiments.

For more than 30 years, John A. List has been at the forefront of using experiments to advance economic knowledge, expanding the domain of economic experiments from the lab to the real-world. Experimental Economics is his A-to-Z compendium for students and researchers on the ground floor of designing, conducting, analyzing, and interpreting data that they generate. List seeks not only to guide readers on how to develop and implement their experimental projects—everything from design to administrative and ethical considerations—but to help them avoid all the mistakes he’s made in his career, too. Experimental Economics codifies its author’s refined approach to the design, execution, and analysis of laboratory and field experiments. It is a milestone work poised to become the definitive reference for the next century of economics (and economists).

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cover of Experimenting with Social Norms: Fairness and Punishment in Cross-Cultural Perspective

Experimenting with Social Norms

Fairness and Punishment in Cross-Cultural Perspective

Jean Ensminger

Russell Sage Foundation, 2014

Questions about the origins of human cooperation have long puzzled and divided scientists. Social norms that foster fair-minded behavior, altruism and collective action undergird the foundations of large-scale human societies, but we know little about how these norms develop or spread, or why the intensity and breadth of human cooperation varies among different populations. What is the connection between social norms that encourage fair dealing and economic growth? How are these social norms related to the emergence of centralized institutions? Informed by a pioneering set of cross-cultural data, Experimenting with Social Norms advances our understanding of the evolution of human cooperation and the expansion of complex societies. Editors Jean Ensminger and Joseph Henrich present evidence from an exciting collaboration between anthropologists and economists. Using experimental economics games, researchers examined levels of fairness, cooperation, and norms for punishing those who violate expectations of equality across a diverse swath of societies, from hunter-gatherers in Tanzania to a small town in rural Missouri. These experiments tested individuals’ willingness to conduct mutually beneficial transactions with strangers that reap rewards only at the expense of taking a risk on the cooperation of others. The results show a robust relationship between exposure to market economies and social norms that benefit the group over narrow economic self-interest. Levels of fairness and generosity are generally higher among individuals in communities with more integrated markets. Religion also plays a powerful role. Individuals practicing either Islam or Christianity exhibited a stronger sense of fairness, possibly because religions with high moralizing deities, equipped with ample powers to reward and punish, encourage greater prosociality. The size of the settlement also had an impact. People in larger communities were more willing to punish unfairness compared to those in smaller societies. Taken together, the volume supports the hypothesis that social norms evolved over thousands of years to allow strangers in more complex and large settlements to coexist, trade and prosper. Innovative and ambitious, Experimenting with Social Norms synthesizes an unprecedented analysis of social behavior from an immense range of human societies. The fifteen case studies analyzed in this volume, which include field experiments in Africa, South America, New Guinea, Siberia and the United States, are available for free download on the Foundation’s website:www.russellsage.org.
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cover of Explaining Economic Backwardness: Post-1945 Polish Historians on Eastern Europe

Explaining Economic Backwardness

Post-1945 Polish Historians on Eastern Europe

Anna Sosnowska

Central European University Press, 2019

This monograph is about an exciting episode in the intellectual history of Europe: the vigorous debate among leading Polish historians on the sources of the economic development and non-development, including the origins of economic divisions within Europe. The work covers nearly fifty years of this debate between the publication of two pivotal works in 1947 and 1994. Anna Sosnowska provides an insightful interpretation of how local and generational experience shaped the notions of post-1945 Polish historians about Eastern European backwardness, and how their debate influenced Western historical sociology, social theories of development and dependency in peripheral areas, and the image of Eastern Europe in Western, Marxist-inspired social science. Although created under the adverse conditions of state socialism and censorship, this body of scholarship had an important repercussion in international social science of the post-war period, contributing an emphasis on international comparisons, as well as a stress on social theory and explanations. Sosnowska's analysis also helps to understand current differences that lead to conflicts between Europe’s richest and economically most developed core and its southern and eastern peripheries. The historians she studies also investigated analogies between paths in Eastern Europe and regions of West Africa, Latin America and East Asia.
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cover of Explaining Process and Change: Approaches to Evolutionary Economics

Explaining Process and Change

Approaches to Evolutionary Economics

Ulrich Witt, Editor

University of Michigan Press, 1992

Recently, many economists have advocated the adoption of an evolutionary perspective to better understand the permanent flux of the economy. So far, most of the work in this budding field has been confined to industrial organization research in the Schumpeterian tradition. In Explaining Process and Change, Ulrich Witt presents for the first time the potential uses of the evolutionary approach in a broad range of other fields. Witt, a leading expert in evolutionary economics, assembles essays by a number of economists whose findings might otherwise remain unavailable to North American economists. Their work offers insights into the application of evolutionary thinking to consumer theory, price theory, growth theory, industrial policy, game theory, and computer science. All of the essays focus on change and transition and the forces that create variability in the economy, as opposed to equilibrium states and the quest for optimality. Economists interested in the emerging evolutionary paradigm in economics will find Explaining Process and Change an invaluable and insightful guide to this new field. The many interdisciplinary relationships pointed out in each chapter make the book appealing to other social scientists as well.
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cover of Explaining Social Institutions

Explaining Social Institutions

Jack Knight and Itai Sened, Editors

University of Michigan Press, 1998

How is it that people with different and often conflicting interests can band together, overcome coordination problems, and create stable institutions that regulate the interactions among members of the group? Explaining Social Institutions leads us significantly closer to understanding how such institutions come to be.
Much of the work being done under the rubric of "new institutionalism" focuses on how institutions shape social, economic, and political outcomes. This emphasis on influence has provided students of economics, political science, and political economy with surprisingly little theory to account for the origins of such institutions. Yet without understanding how institutions form and consequently develop influence, much of the other work lacks context. The contributors fill this void by utilizing a variety of perspectives and theoretical approaches. The twin focus of these articles on the origins of institutions and the development of institutional influence yield innovative and suggestive outcomes. Topics range from the framing of the United States Constitution to debate over the Senate at the Federal Convention; from equilibrium and social institutions to democratic stability.
Contributors include Randall Calvert, Jon Elster, Avner Greif, Jack Knight, Paul Milgrom, Douglass North, William Riker, Norman Schofield, Itai Sened, and Barry Weingast.
Jack Knight is Assistant Professor of Political Science, Washington University, St. Louis. Itai Sened is Assistant Professor of Political Science, Tel Aviv University.
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cover of Explorations in Economic Sociology

Explorations in Economic Sociology

Richard Swedberg

Russell Sage Foundation, 1993

Since the mid-1980s, as public discourse has focused increasingly on the troubled economy, many social scientists have argued the need for more analysis of the social relationships that undergird economic life. The original essays in Explorations in Economic Sociology represent the most important work in this renewed field and employ a rich variety of research methods—theoretical, ethnographic, and historical—to illustrate its key concerns. Explorations in Economic Sociology forges innovative social theories of such economic institutions as money, markets, and industry. Although traditional economists have identified markets as driven solely by the forces of supply and demand, social factors frequently intervene. Sales at auction are determined not simply by a seller's personal knowledge of customers. Shareholder attitudes and employee organization influence everything from the way firms borrow money to the way corporate performance is measured. Firms themselves operate in social networks in which trust is a crucial factor in settling the terms for cooperation or competition. Throughout the essays in this volume, the contributors point the way to developing a more healthy economy by fostering productive industrial networks, avoiding disintegration at management levels, and anticipating the consequences of the shift from manufacturing to service industries. Explorations in Economic Sociology is a pioneering work that bridges the gap between social theory and economic analysis and demonstrates the importance of this union in achieving an effective understanding of economic issues. The book should stimulate new interest in economic sociology by bringing together many of its most fundamental voices.
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cover of Explorations in the Economics of Aging

Explorations in the Economics of Aging

Edited by David A. Wise

University of Chicago Press, 2011

The next two decades will mark a new phase in the demographic transition of the United States as baby boomers become eligible for Social Security and Medicare. Drawing on evidence from the United States and other nations, Explorations in the Economics of Aging yields important new findings on how economic decisions by households and policy choices by governments will influence the effects of this demographic shift. It explores topics such as the implications of differential mortality rates by income on Social Security, the link between cognition and economic outcomes, and scale variations in self-reported work disability. This volume will be an important reference for economists and policymakers alike.

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cover of Exploring Degrowth: A Critical Guide

Exploring Degrowth

A Critical Guide

Vincent Liegey

Pluto Press, 2020

A sense of urgency pervades global environmentalism, and the degrowth movement is bursting into the mainstream. As climate catastrophe looms closer, people are eager to learn what degrowth is about, and whether we can save the planet by changing how we live. This book is an introduction to the movement.

As politicians and corporations obsess over growth objectives, the degrowth movement demands that we must slow down the economy by transforming our economies, our politics and our cultures to live within the Earth's limits.

This book navigates the practice and strategies of the movement, looking at its strengths and weaknesses. Covering horizontal democracy, local economies and the reduction of work, it shows us why degrowth is a compelling and realistic project.
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cover of Exports and Local Development: Mexico's New Maquiladoras

Exports and Local Development

Mexico's New Maquiladoras

By Patricia A. Wilson

University of Texas Press, 1992

Mexico's export assembly industry has been the object of an intensely polarized debate. While some observers laud the maquiladora industry as a source of much-needed employment and foreign exchange for Mexico, others berate it as a vehicle for exploitation and pollution. Exports and Local Development attempts to transcend the dichotomy by taking a practical look at how this export industry could be better utilized to promote local development.

Using data gathered from a field survey of more than seventy maquiladora plants, Patricia A. Wilson compares the Mexican industry with its more successful Asian counterparts to determine how policy initiatives might help Mexico use local linkages to tap the potential of both local and foreign-owned assembly plants.

The study grounds its analysis of the maquiladora industry in leading-edge issues including the rise of free trade, changing corporate sourcing strategies, the competitiveness of U.S. manufacturing, the Japanese challenge, the spread of flexible technology and management methods, the impacts of export-led development strategies, the importance of business networking, and the role of small business. It will be of interest to a wide audience in international business, economic development planning, public policy, and economic geography.

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cover of Extracting Appalachia: Images of the Consolidation Coal Company, 1910–1945

Extracting Appalachia

Images of the Consolidation Coal Company, 1910–1945

Geoffrey L. Buckley

Ohio University Press, 2004

As a function of its corporate duties, the Consolidation Coal Company, one of the largest coal-mining operations in the United States during the first half of the twentieth century, had photographers take hundreds of pictures of nearly every facet of its operations. Whether for publicity images, safety procedures, or archival information, these photographs create a record that goes far beyond the purpose the company intended.

In Extracting Appalachia, geographer Geoffrey L. Buckley examines the company’s photograph collection housed at the Smithsonian Institution’s National Museum of American History. Included in the collection are images of mine openings, mining equipment, and mine accidents, as well as scenes of the company towns, including schools, churches, recreational facilities, holiday celebrations, and company stores.

Although the photographs in the collection provide us with valuable insights, they tell only part of the story. Using company records, state and federal government documents, contemporary newspaper accounts, and other archival materials, Professor Buckley shows that these photographs reveal much more than meets the eye.

Extracting Appalachia places these historic mining images in their social, cultural, and historical context, uncovering the true value and meaning of this rare documentary record.

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cover of Extraordinary Popular Delusions

Extraordinary Popular Delusions

Charles Mackay

Templeton Press, 2000

“Today, as in the time of the South Sea Bubble, human nature is drawn like a moth to a flame by the speculative fads of the marketplace. The excitement of new glamour issues in electronics or medical technology and the general euphoria over a rising market can lure even the most experienced investors. Their optimism overcomes their better judgment. They abandon critical analysis of the investment’s fundamental value. Like gamblers in a casino, they play against the odds, paying inflated prices and dreaming of quick profit.” —from the foreword by John Marks Templeton.

Mackay’s classic, first published in 1841, studies the psychology of crowds and mass mania throughout history, including accounts of classic scams, grand-scale madness, and deceptions. Some of these include the Mississippi scheme that swept France in 1720, the South Sea Bubble that ruined thousands in England simultaneously, and the tulip mania of Holland when fortunes were made and lost on single tulip bulbs.

Other chapters deal with fads and delusions that often spring from good ideas or causes, many of which still have their followers today: alchemy and the philosopher’s stone, the prophecies of Nostradamus, the coming of comets and judgment day, the Rosicrucians, and astrology.

Time and again, we can avoid disastrous pitfalls and learn to profit by seeing how history repeats itself. Fascinating, mesmerizing, strikingly strange, and amazingly wise, this book will never be forgotten and cannot be ignored.

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cover of eTrust: Forming Relationships in the Online World

eTrust

Forming Relationships in the Online World

Karen S. Cook

Russell Sage Foundation, 2009

There is one thing that moves online consumers to click "add to cart," that allows sellers to accept certain forms of online payment, and that makes online product reviews meaningful: trust. Without trust, online interactions can't advance. But how is trust among strangers established on the Internet? What role does reputation play in the formation of online trust? In eTrust, editors Karen Cook, Chris Snijders, Vincent Buskens, and Coye Cheshire explore the unmapped territory where trust, reputation, and online relationships intersect, with major implications for online commerce and social networking. eTrust uses experimental studies and field research to examine how trust in anonymous online exchanges can create or diminish cooperation between people. The first part of the volume looks at how feedback affects online auctions using trust experiments. Gary Bolton and Axel Ockenfels find that the availability of feedback leads to more trust among one-time buyers, while Davide Barrera and Vincent Buskens demonstrate that, in investment transactions, the buyer's own experience guides decision making about future transactions with sellers. The field studies in Part II of the book examine the degree to which reputation facilitates trust in online exchanges. Andreas Diekmann, Ben Jann, and David Wyder identify a "reputation premium" in mobile phone auctions, which not only drives future transactions between buyers and sellers but also payment modes and starting bids. Chris Snijders and Jeroen Weesie shift focus to the market for online programmers, where tough competition among programmers allows buyers to shop around. The book's third section reveals how the quality and quantity of available information influences actual marketplace participants. Sonja Utz finds that even when unforeseen accidents hinder transactions—lost packages, computer crashes—the seller is still less likely to overcome repercussions from the negative feedback of dissatisfied buyers. So much of our lives are becoming enmeshed with the Internet, where ordinary social cues and reputational networks that support trust in the real world simply don't apply. eTrust breaks new ground by articulating the conditions under which trust can evolve and grow online, providing both theoretical and practical insights for anyone interested in how online relationships influence our decisions. A Volume in the Russell Sage Foundation Series on Trust
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