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A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to

• familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms;
• navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples;
• recognize the symptoms of common access disruptions;
• conduct efficient troubleshooting interviews;
• manage help tickets and design problem reports that capture key information without overburdening the user;
• create publicly available help pages for problems originating with users’ devices or computers;
• communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and
• customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

Digital library terminology like “accessible,” “discoverable,” and “searchable” usually presumes passive collections waiting to be found by motivated information seekers. Rarely do we envision collection managers initiating outreach with those most likely to benefit from the collections. This new collection from Core flips the script, exploring the many ways that digital library practitioners at various types of cultural institutions proactively promote their unique resources. Providing both inspiration and pragmatic guidance to readers as they undertake their own initiatives, this book

• discusses the results of a unique survey that provides new and structured information on digital library outreach and instruction;
• presents outreach case studies illustrating uses of social media promotion, integration of digital collections into teaching and instruction activities, partnerships with external campus units or community organizations, and other activities;
• explores many types of instruction, from drop-in class sessions and training to course-integrated instruction and ways that digital library practitioners can contribute to the Open Educational Resources (OER) and open pedagogy movements;
• details the digital humanities and digital scholarship programs developed at the University of Utah by many of the authors through cross-departmental collaboration;
• describes the ways in which the pandemic spurred many institutions to use rapid response collecting to practice community engagement; and
• speculates on future directions for outreach and instruction for digital libraries.

The first edition of this readers' advisory represented a pioneering effort to provide help and encouragement to librarians diving into this exciting format, and since then the popularity of graphic novels has continued apace. Goldsmith has updated her guide to encompass a bounty of new titles, authors, and styles, ensuring its continued usefulness as a tool for both RA and collection development. Suitable for newbies and hardcore fans alike, this book

• sketches in the history of graphic novels, tracing their evolution and showing what makes them unique;
• explores traditional and cutting edge titles most friendly to children, teens, and adults, reflecting the burgeoning and maturing publishing efforts made for each of these audiences;
• discusses common themes, topics, and the place of diversity in graphic novels;
• gives in-depth guidance on ways to connect readers to titles they'll be sure to love;
• offers ideas for media tie-ins, displays, programming, book clubs, and more;
• includes annotated bibliographies, with appeal characteristics noted, and multiple indexes to ensure that locating the right graphic novel is a snap; and
• provides detailed tips for keeping current and aware of new titles and trends.

Spotlighting this expanding body of intellectual, aesthetic, and engaging literature, Goldsmith's guide will entertain as well as inform.

Like the zombies, ghouls, and vampires which inhabit many of its books, the popularity of horror fiction is unstoppable. Even if you don’t happen to be a fan yourself, you won’t be “scared” to advise readers on finding their next great fright thanks to the astute guidance provided by horror expert Spratford in her updated guide. This definitive resource for library workers at any level of experience or familiarity with horror fiction

• details the state of the genre right now, including its appeal factors and key authors, assisting readers in getting up to speed quickly;
• presents ten annotated lists of suggested titles, all published since 2000, each with a short introduction providing historical context;
• delves into horror movies, TV shows, podcasts, and other formats; and
• offers abundant marketing advice, programming options, and pointers on additional resources.