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What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other.

Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future.

However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”

A uniquely poetic contribution to the small body of internment memoirs, Suyemoto's account includes information about policies and wartime decisions that are not widely known, and recounts in detail the way in which internees adjusted their notions of selfhood and citizenship, lending insight to the complicated and controversial questions of citizenship, accountability, and resistance of first- and second-generation Japanese Americans.

Suyemoto's poems, many written during internment, are interwoven throughout the text and serve as counterpoints to the contextualizing narrative. Suyemoto's poems, many written during internment, are interwoven throughout the text and serve as counterpoints to the contextualizing narrative. A small collection of poems written in the years following her incarceration further reveal the psychological effects of her experience.

Still on Call is the sixth and final collection of critically acclaimed novelist and educator Richard Stern. "Orderly miscellany" is the author's term for this aggregation of reflections, essays, reviews, reportage, commentary, and observations on writing and fellow writers, life, and contemporary culture.

The collection's three sections, Coasting, Posting, and Hosting, contain pieces that range from reflections on becoming a writer in the 1940s to assessments of such major writers and close colleagues as Saul Bellow, and Donald Justice to topical offerings from Stern's popular blog for the New Republic.

This wide-ranging collection is intended as the culmination of sixty years of the writing life but, first and foremost, as provocative entertainment. Stern is a prolific writer, and this selection of some of his highest-quality writing both educates and enthralls.

Richard Stern is the Helen A. Regenstein Emeritus Professor of English and of the Humanities at the University of Chicago and the author of nineteen works of fiction and nonfiction. His books include the novels A Father's Words and Golk, and, most recently, the collection What Is What Was. Stern has been the subject of two books: The Writings of Richard Stern: The Education of an Intellectual Everyman by David Garret Izzo and Richard Stern by James Schiffer.