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H. L. Goodall’s ground-breaking study of what people do with symbols and what symbols do to people explores the lives led by people in organizations. His narratives take on the form of six detective mysteries in which the narrator figures into the plot of the intrigue and then works out its essential patterns.

In the first mystery, "Notes on a Cultural Evolution: The Remaking of a Software Company," Goodall looks at the transition of a Huntsville regional office of a Boston-based computer software company where the lives and social dramas of the participants reflect the current state of high technology. The second essay and perhaps the most insightful, "The Way the World Ends: Inside Star Wars," penetrates the various defenses of the Star Wars command office in Huntsville to discover its secrets and surprises. Goodall shows how media, technology, fear of relationships, and symbolic images of the future unite into the day-to-day operations of people who believe they are responsible for the outer limits of our nation’s defense.

"Lost in Space: The Layers of Illusion Called Adult Space Camp" illustrates how a supposedly innocent theme park invites participation in rituals and ceremonies designed to influence a future generation of taxpayers. In "Articles of Faith," Goodall enters a super mall in Huntsville, noting how shopping centers provide consumers with far more than places to purchase goods and services. "How I Spent My Summer Vacation" finds Goodall back in an academic environment, at a conference of communication scholars, where he demonstrates the difficult task of translating cultural understandings from one context to another. "The Consultant as Organizational Detective" offers the sobering message that real-life mysteries may surprise even the most accomplished sleuth. A concluding chapter, "Notes on Method," and a new autobiographical afterword round out Goodall’s penetrating look at our symbol-making culture.

Winner, 2023 NCA Ethnography Division Best Book Award

Wilfredo Alvarez’s Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor is an exploration into co-cultural communication practices within the workplace. Specifically, Alvarez investigates how Latin American immigrant janitors communicate from their marginalized standpoints in a predominantly White academic organization. He examines how custodial workers perceive, interpret, and thematize routine messages regarding race, ethnicity, social class, immigrant status, and occupation, and how those messages and overall communicative experiences affect both their work and personal lives.

A Latin American immigrant himself, Alvarez relates his own experiences to those of the research participants. His positionality informs and enhances his research as he demonstrates how everyday interpersonal encounters create discursive spaces that welcome or disqualify people based on symbolic and social capital. Alvarez offers valuable insights into the lived experiences of critical––but often undervalued and invisible––organizational members. Through theoretical insights and research data, he provides practical recommendations for organizational leaders to improve how they can relate to and support all stakeholders.