65 books match the query 'Intercultural communication' and 6 start with a
Sara Pugach
University of Michigan Press, 2022
The study of African languages in Germany, or Afrikanistik, originated among Protestant missionaries in the early nineteenth century and was incorporated into German universities after Germany entered the “Scramble for Africa” and became a colonial power in the 1880s. Despite its long history, few know about the German literature on African languages or the prominence of Germans in the discipline of African philology. In Africa in Translation: A History of Colonial Linguistics in Germany and Beyond, 1814–1945, Sara Pugach works to fill this gap, arguing that Afrikanistik was essential to the construction of racialist knowledge in Germany. While in other countries biological explanations of African difference were central to African studies, the German approach was essentially linguistic, linking language to culture and national identity. Pugach traces this linguistic focus back to the missionaries’ belief that conversion could not occur unless the “Word” was allowed to touch a person’s heart in his or her native language, as well as to the connection between German missionaries living in Africa and armchair linguists in places like Berlin and Hamburg. Over the years, this resulted in Afrikanistik scholars using language and culture rather than biology to categorize African ethnic and racial groups. Africa in Translation follows the history of Afrikanistik from its roots in the missionaries’ practical linguistic concerns to its development as an academic subject in both Germany and South Africa throughout the nineteenth and twentieth centuries.
Jacket image: Perthes, Justus. Mittel und Süd-Afrika. Map. Courtesy of the University of Michigan's Stephen S. Clark Library map collection.

Alfred Arteaga
Duke University Press, 1994
Contributors. Norma Alarcón, Alfred Arteaga, Juan Bruce-Novoa, Cordelia Chávez Candelaria, Michael G. Cooke, Edmundo Desnoes, Eugene C. Eoyang, David Lloyd, Lydie Moudileno, Jean-Luc Nancy, Tejaswini Niranjana, Ada Savin, Gayatri Chakravorty Spivak, Michael Smith, Tzvetan Todorov, Luis A. Torres, Gerald Vizenor
Edited by J.W. Joseph and Martha Zierden
University of Alabama Press, 2001
Aimee Carrillo Rowe
University of Minnesota Press, 2013
What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other.
Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future.
However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”
Haneda Masashi
National University of Singapore Press, 2009
Edited by Nataša Durovicová, Patrice Petro, and Lorena Terando
Rutgers University Press, 2019