BiblioVault - Books about Telecommunications devices for the deaf

A New Civil Right

Telecommunications Equality for Deaf and Hard of Hearing Americans

Karen Peltz Strauss

Gallaudet University Press, 2006

When three deaf men in the 1960s invented and sold TTYs, the first teletypewriting devices that allowed deaf people to communicate by telephone, they started a telecommunications revolution for deaf people throughout America. A New Civil Right: Telecommunications Equality for Deaf and Hard of Hearing Americans chronicles the history of this movement, which lagged behind new technical developments decades after the advent of TTYs.

In this highly original work, Author Karen Peltz Strauss reveals how the paternalism of the hearing-oriented telecommunications industries slowed support for technology for deaf users. Throughout this comprehensive account, she emphasizes the grassroots efforts behind all of the eventual successes. A New Civil Right recounts each advance in turn, such as the pursuit of special customer premises equipment (SCPE) from telephone companies; the Telecommunications Act of 1982 and the Telecommunications Accessibility Enhancement Act of 1988 and the 1990 Americans with Disabilities Act, which required nationwide relay telephone services for deaf and hard of hearing users.

Strauss painstakingly details how all of these advances occurred incrementally, first on local and state levels, and later through federal law. It took exhaustive campaigning to establish 711 for nationwide relay dialing, while universal access to television captioning required diligent legal and legislative work to pass the Decoder Circuitry Act in 1990. The same persistence resulted in the enactment of the Telecommunications Act of 1996, which required all off-the-shelf communications equipment, including new wireless technology, to be readily accessible to deaf users.

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A Phone of Our Own

The Deaf Insurrection Against Ma Bell

Harry G. Lang

Gallaudet University Press, 2000

In 1964, of the more than 85 million telephones in the United States and Canada, less than one percent were used regularly by deaf people. If they didn’t ask their hearing neighbors for help, they depended upon their hearing children, some as young as three years old, to act as intermediaries for business calls or medical consultations. In that same year, three enterprising deaf men, Robert H. Weitbrecht, James C. Marsters, and Andrew Saks, started the process that led to deaf people around the world having an affordable phone system that they could use.

Weitbrecht, a successful physicist with the Stanford Research Institute, had been experimenting with a teletypewriter (TTY) used with shortwave radios. When Marsters, a prominent deaf orthodontist, met Weitbrecht and saw his TTY, he immediately suggested the possibility of resolving deaf people’s decades-long struggle to have access to telecommunications without relying totally upon hearing people as go-betweens. Andrew Saks brought his business acumen to the group, which soon set to work overcoming the daunting problems they faced.

Harry G. Lang’s A Phone of Our Own: The Deaf Insurrection Against Ma Bell tells how these three men collaborated to solve the technical difficulties of developing a coupling device for TTYs that would translate sounds into discernible letters. More remarkably, and with the help of an expanding corps of Deaf advocates, they successfully assaulted the American Telephone and Telegraph Company (AT&T), which in its efforts to protect its monopoly, smashed old TTYs to keep them from being used for potentially competitive purposes. The Federal Communications Commission (FCC) also resisted efforts to build a telephone system for deaf people that was available, affordable, portable, and fully accessible. Lang recounts in vivid terms how many other Deaf individuals and groups from all walks of life joined Weitbrecht, Marsters, and Saks against these forces. A Phone of Our Own is an entertaining and engrossing story of how they fought and won, and changed the world for the better for deaf people everywhere.

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Professional Autonomy in Video Relay Service Interpreting

Erica Alley

Gallaudet University Press, 2019

Video relay service (VRS) is a federally funded service that provides telecommunications access for deaf people. It is also a for-profit industry with guidelines that may limit the autonomy of the sign language interpreters who work in VRS settings. In this volume, Erica Alley examines how VRS interpreters, or “Communication Assistants,” exercise professional autonomy despite the constraints that arise from rules and regulations established by federal agencies and corporate entities. Through interviews with VRS interpreters, Alley reveals the balance they must achieve in providing effective customer service while meeting the quantitative measures of success imposed by their employer in a highly structured call center environment.

Alley considers the question of how VRS fits into the professional field of interpreting, and discovers that—regardless of the profit-focused mentality of VRS providers—interpreters make decisions with the goal of creating quality customer service experiences for deaf consumers, even if it means “breaking the rules.” Her findings shed light on the decision-making process of interpreters and how their actions are governed by principles of self-care, care for colleagues, and concern for the quality of services provided. Professional Autonomy in Video Relay Service Interpreting is essential reading in interpreter education courses and interpreter training programs.

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