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As Information Management put it, "On the strength of its currency and coverage alone, Franks' book is poised to take over as the recommended go-to reference for both students and RIM professionals for many years to come.” The new second edition cements this work’s status as an up-to-date classic, its content updated and expanded to address emerging technologies, most notably blockchain, and evolving standards and practices. Inside, Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites, email), and new media records (blogs, chat messages, and software as a service). Informed by an advisory board of experts in the field and with contributions by noted authorities, the text addresses such key topics as

• the origins and development of records and information;
• the discipline of information governance and developing a strategic records management plan;
• creation/capture and classification;
• retention strategies, inactive records management, archives, and long-term preservation;
• access, storage, and retrieval;
• electronic records and electronic records management systems;
• the latest on rapidly evolving technologies such as web records, social media, and mobile devices;
• vital records, disaster preparedness and recovery, and business continuity;
• monitoring, auditing, and risk management; and
• education and training.

This book’s authoritative blend of theory and practice makes it a matchless resource for everyone in the archives and records management field. Instructor/trainer extras include a set of ready-to-go, customizable PowerPoint slides to accompany the text.

Widely acknowledged as the benchmark text for both students and RIM professionals ("extremely comprehensive and accessible," raves Archival Issues) the new third edition updates its authoritative blend of theory and practice to reflect the field’s dynamically evolving environment, including the rapid rise of applications powered by AI/ML. Franks presents complete coverage of the records and information lifecycle model, encompassing paper, electronic (databases, office suites such as Microsoft 365, and email), and new media records (blogs, chat messages, and software as a service), while acknowledging the influence of emerging and developing technologies and encouraging new ways of meeting the resulting challenges. In this book, enhanced with supplemental contributions from a wide range of thought leaders and practitioners, readers will explore such keys topics as

• the latest advances in disruptive technologies, including blockchain, Web3, the metaverse, and evolving digital communication tools such as enterprise social media;
• an overview of the origins and development of records and information management;
• the discipline of information governance and the steps to develop a strategic records and information management plan;
• a completely new chapter that demystifies data governance, automation, and AI;
• strategies for the creation/capture and classification of records and information;
• approaches to retention strategies, inactive records management, archives, and long-term digital preservation;
• methods for access, storage, and retrieval of records and information;
• insight into electronic records and electronic records management systems;
• practices for safeguarding essential records, including disaster preparedness, recovery, and business continuity;
• approaches to monitoring, auditing, privacy, security, and risk management;
• fresh discussion of the leadership and management skills required of RIM professionals; and
• expert guidance on trendspotting, education, and training.

• a basic template for the skills required and expectations demanded of the reference librarian;
• the pandemic’s effect on reference services and how the ingenuity employed by libraries in providing remote and virtual reference is here to stay;
• a new chapter dedicated to health information, with a special focus on health equity and information sources;
• selecting and evaluating reference materials, with strategies for keeping up to date;
• a heightened emphasis on techniques for evaluating sources for misinformation and ways to give library users the tools to discern facts vs. “fake facts”;
• reference as programming, readers’ advisory services, developmentally appropriate material for children and young adults, and information literacy;
• evidence-based guidance on handling microaggressions in reference interactions, featuring discussions of cultural humility and competence alongside recommended resources on implicit bias;
• managing, assessing, and improving reference services; and
• the future of information and reference services, encapsulating existing models, materials, and services to project possible evolutions in the dynamic world of reference

In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book

• discusses why libraries should embrace change as a fundamental part of library life; 
• explores how to harness rapid change to provide more responsive, user-centered library service;
• addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies;
• presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles;
• shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and
• provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.