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6 books match the query 'Problem solving'

cover of Design Thinking

Design Thinking

Rachel Ivy Clarke

American Library Association, 2020

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cover of Getting Your Way: Strategic Dilemmas in the Real World

Getting Your Way

Strategic Dilemmas in the Real World

James M. Jasper

University of Chicago Press, 2006

Getting other people to do what we want is a useful skill for anyone. Whether you’re seeking a job, negotiating a deal, or angling for that big promotion, you’re engaged in strategic thought and action. In such moments, you imagine what might be going on in another person’s head and how they’ll react to what you do or say. At the same time, you also try to pick the best way to realize your goals, both with and without the other person’s cooperation. Getting Your Way teaches us how to win that game by offering a fuller understanding of how strategy works in the real world.

As we all know, rules of strategy are regularly discovered and discussed in popular books for business executives, military leaders, and politicians. Those works with their trendy lists of pithy maxims and highly effective habits can help people avoid mistakes or even think anew about how to tackle their problems. But they are merely suggestive, as each situation we encounter in the real world is always more complex than anticipated, more challenging than we had hoped. James M. Jasper here shows us how to anticipate those problems before they actually occur—by recognizing the dilemmas all strategic players must negotiate, with each option accompanied by a long list of costs and risks. Considering everyday dilemmas in a broad range of familiar settings, from business and politics to love and war, Jasper explains how to envision your goals, how to make the first move, how to deal with threats, and how to employ strategies with greater confidence.

Alexander the Great, Genghis Khan, Rosa Parks, Hugo Chávez, and David Koresh all come into play in this smart and engaging book, one that helps us recognize and prepare for the many dilemmas inherent in any strategic action.

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cover of Higher Mental Processes

Higher Mental Processes

Edited by Robert W. Proctor

University of Illinois Press, 2015

In this new book, Robert W. Proctor curates a collection of celebrated and seminal articles from the past 125 years of the American Journal of Psychology . The debut volume in the University of Illinois Press ™s Common Threads series, Higher Mental Processes reprints a suite of ten articles on processes of higher-order thinking. Proctor, current editor of the AJP , begins the volume with a special introduction that provides historical and scientific context for the contributions.

Contributors: P. Baratta, M. H. Birnbaum, M. E. Bulbrook, L. S. Buyer, R. A. Carlson, S. N. F. Chant, A. A. Cleveland, T. D. Cutsforth, R. L. Dominowski, E. Galanter, P. N. Johnson-Laird, M. G. Preston, Robert W. Proctor, and J. Tagart.
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cover of Keywords in Design Thinking: A Lexical Primer for Technical Communicators and Designers

Keywords in Design Thinking

A Lexical Primer for Technical Communicators and Designers

Jason C. K. Tham

University Press of Colorado, 2023

At a time when design thinking is viewed by many as itself a contested term, Keywords in Design Thinking explores keywords and associated practices related to the use of this critical concept in technical and professional communication. The chapters in this edited collection offer definitions stable enough to allow readers to determine the value of design thinking and to apply and examine its usefulness in the design of technical and professional discourse. The contributors to this collection include faculty at research-intensive and comprehensive colleges, graduate students, and industry practitioners. This configuration of contributors is intended to increase the diversity of perspectives and offer a variety of routes to understanding design thinking. 
 
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cover of Mentality and Machines

Mentality and Machines

Keith Gunderson

University of Minnesota Press, 1985

Mentality and Machines was first published in 1985. Minnesota Archive Editions uses digital technology to make long-unavailable books once again accessible, and are published unaltered from the original University of Minnesota Press editions.

Mentality and Machines — with a new preface and an extended postscript—is a general essay on the philosophy of mind, oriented to philosophical and psychological questions about real as well as imagined, robots and machines. The second edition retains all of the essays from the original book, including Gunderson's influential critique ("The Imitation Game") of A.M. Turing's treatment of the question "Can machines think?" and his controversial distinction between program-receptive and program-resistant aspects of the mind. This edition's postscript includes further reflections on these themes and others, and relates them to recent writings of other philosophers and computer scientists.

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cover of The Electronic Resources Troubleshooting Guide

The Electronic Resources Troubleshooting Guide

Holly Talbott

American Library Association, 2020

A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to

  • familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms;
  • navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples;
  • recognize the symptoms of common access disruptions;
  • conduct efficient troubleshooting interviews;
  • manage help tickets and design problem reports that capture key information without overburdening the user;
  • create publicly available help pages for problems originating with users’ devices or computers;
  • communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and
  • customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
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