High Tech, High Touch
Library Customer Service Through Technology
Table of Contents
1 Libraries on the Internet: Rationale and Issues
2 What Libraries Can Learn from Business
3 An Automatic E-Mail Notification System
4 Dynamic Web-Based Event Calendar with Signup System
5 Online Meeting Room Reservations
6 Portals, Gateways, & Directories
7 Local History: Online Obituaries, Photographs and Local Newspaper Articles
8 Online Summer Reading Registration, Tracking and Statistics
9 Providing Online Access to Users Without a Library Card
10 Standalone Services: Bookmarklets, Proxy Servers and Electronic Reference
11 Marketing Web-Based Library Services
Library of Congress Subject Headings for this publication: Libraries and the Internet, Public services (Libraries) Technological innovations, Customer services Technological innovations, Library Web sites