CONTENTS
Preface
1. Beyond Shazam! Training for Virtual Reference
2. Introduction: Washington's Statewide Virtual Reference Project
3. Core Competencies: Knowledge, Skills and Aptitudes Needed for Virtual
Reference
4. Learning Through Using: The Constructivist Approach
5. Multiple Ways of Learning: F2F and Online, Individual and Collaborative
6. Getting Started: Curriculum Development
7. Learning Activities: Taking the User Perspective
8. Model Reference: Online Behaviors
9. Evaluation, Modification, and Follow-up
Appendices
A Assessment Tools
B Transcripts
C Virtual Field Trip Reports
D Secret Patron Scenarios
E Policies and Procedures
F Online Meeting Transcript
G Other Support Materials
H Anytime, Anywhere Answers Budget 3/2002-6/2003
Glossary
Bibliography
Library of Congress Subject Headings for this publication: Electronic reference services (Libraries) Study and teaching Washington (State) Case studies, Electronic reference services (Libraries) Study and teaching, Reference librarians Training of, Reference librarians In-service training