Introduction
Part I Communication within the Department
Chapter 1 Usable Documentation for Technical Services: How to Win Friends and Confluence People
Autumn Faulkner and Emily Sanford
Chapter 2 Using Basecamp Project Management Software to Improve Communication and Efficiency
Patrick Flanigan
Chapter 3 Retreating to Advance Together: Communicating through Internal and External Retreats
Gwen Meyer Gregory
Chapter 4 Up, Down, and Sideways: Multidirectional Communication within a Multifaceted Technical Services Project
Melissa Moll and Shelby Strommer
Part II Communication across Library Departments
Chapter 5 Small but Mighty: Cultivating a Community of Practice to Document the Past and Prepare for the Future
Kaylan Ellis, Jennifer Donley, and Christopher Deems
Chapter 6 Interdepartmental Communication through Informational Classes: Creating a Community of Cataloging and Metadata Stakeholders in an Academic Library
Xiying Mi, Bonita Pollock, and Brian Falato
Chapter 7 Improving Interdepartmental Communication and Workflows: A Survey of Workflow Tools and the Implementation of Trello at the University of Colorado Boulder Libraries
Erin Block and Kimberly Lawler
Chapter 8 Communicating E-Resource Access Issues: Marymount University’s Steps to Create Troubleshooting Training for Public Services
Meghan Burke
Chapter 9 Investigating Communication Breakdown between Technical Services Departments and Subject Librarians
Jennifer A. Mezick and Elyssa M. Gould
Part III Communication outside the Library
Chapter 10 Collections as a Campus Conversation: The Colorado School of Mines’ Approach to Collection Development
Anna Seiffert
Chapter 11 What Difference Does It Make? Marketing in Technical Services at a Special Library
Hilary Hargis and Jenny Novacescu
Chapter 12 Continuous Improvement: Using Collaboration between Technical Services, IT, and Public Services to Make an Impact
Heather Jeffcoat, Marlee Givens, Sofia Slutskaya, and Karen E. Viars
Chapter 13 Expand Your Reach, Empower Your Community: Implementing a Metadata Outreach Service Program
Maggie Dull
Chapter 14 Hope for the Best, Prepare for the Worst: A Case Study for Engaging Faculty and University Administration with a Multiyear Deselection Project
Jamie Hazlitt and Glenn Johnson-Grau
Appendixes
- Appendix A: Follow-Up Survey Questions
- Appendix B: Example of a Collections Updates E-Mail
- Appendix C: Browse Feature in Primo
- Appendix D: Questions for IRB Protocol “How Undergraduate Students Use the Primo Catalog”
About the Contributors
Index