Working In Service Society
by Cameron Macdonald
Temple University Press, 1996
Paper: 978-1-56639-480-2
Library of Congress Classification HD8039.S452U688 1996
Dewey Decimal Classification 331.7930973
Paper: 978-1-56639-480-2
Library of Congress Classification HD8039.S452U688 1996
Dewey Decimal Classification 331.7930973
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TABLE OF CONTENTS
- Contents
- Preface
- Chapter 1
- The Service Society and the Changing Experience of Work
- Macdonald, Cameron Lynne
- Sirianni, Carmen
- Part I
- Management Control of the New Labor Process
- Chapter 2
- Rethinking Questions of Control: Lessons from McDonald's
- Leidner, Robin
- Chapter 3
- The Politics of Service Production: Route Sales Work in the Potato-Chip Industry
- Lopez, Steven H.
- Chapter 4
- Consumers' Reports: Management by Customers in a Changing Economy
- Fuller, Linda
- Smith, Vicki
- Chapter 5
- Service with a Smile: Understanding the Consequences of Emotional Labor
- Wharton, Amy S.
- Part II
- Gender, Race, and Stratification in the Service Sector
- Chapter 6
- From Servitude to Service Work: Historical Continuities in the Racial Division of Paid Reproductive Labor
- Glenn, Evelyn Nakano
- Chapter 7
- Family, Gender, and Business in Direct Selling Organizations
- Biggart, Nicole Woolsey
- Chapter 8
- Reproducing Gender Relations in Large Law Firms: The Role of Emotional Labor in Paralegal Work
- Pierce, Jennifer L.
- Part III
- Worker Resistance, Organizing, and Participation
- Chapter 9
- Invisibility, Consciousness of the Other, and Ressentiment among Black Domestic Workers
- Rollins, Judith
- Chapter 10
- Shadow Mothers: Nannies, Au Pairs, and Invisible Work
- Macdonald, Cameron Lynne
- Chapter 11
- Resisting the Symbolism of Service among Waitresses
- Paules, Greta Foff
- Chapter 12
- “The Customer Is Always Interesting”: Unionized Harvard Clericals Renegotiate Work Relationships
- Eaton, Susan C.
- Chapter 13
- The Prospects for Unionism in a Service Society
- Cobble, Dorothy Sue
- Contributors
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