A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to

• familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms;
• navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples;
• recognize the symptoms of common access disruptions;
• conduct efficient troubleshooting interviews;
• manage help tickets and design problem reports that capture key information without overburdening the user;
• create publicly available help pages for problems originating with users’ devices or computers;
• communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and
• customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.

Library workers at all types of organizations, as well as LIS students learning about this newest Core Value of Librarianship, will find this book an easy-to-digest introduction to what staff at a range of libraries have accomplished in incorporating sustainability into their decision making and professional practices. In addition, a discussion about the role of economics and sustainability will challenge readers to stretch in new ways to positively impact their communities.

As a core value of librarianship, sustainability is not an end point but a mindset, a lens through which operational and outreach decisions can be made. And it extends beyond an awareness of the roles that libraries can play in educating and advocating for a sustainable future. As the programs and practices in this resource demonstrate, sustainability can also encompass engaging with communities in discussions about resilience, regeneration, and social justice. Inspiring yet assuredly pragmatic, the many topics explored in this book edited by members of ALA's Sustainability Round Table and ALA’s Special Task Force on Sustainability include

• a discussion of why sustainability matters to libraries and their user communities;
• real-life examples of sustainability programming, transformative community partnerships, collective responses for climate resilience, and green building practices;
• lessons learned and recommendations from library workers who have been active in putting sustainability into practice;
• the intersection of sustainability with the work of equity, diversity, and inclusion;
• suggestions regarding the revision of library and information science curriculum in light of the practical need to build community resilience;
• an examination of how libraries’ efforts to support Doughnut Economics can bolster the United Nations' work on the Sustainable Development Goals, which seek to address the global impacts of climate change; and
• potential collaborators for future sustainability-related initiatives.

This all-new edition gathers a range of contributors to explore real-world uses of library marketing technology, perfect for novices ready to dive in as well as practitioners on the lookout for ways to improve existing efforts. Inside, librarians share insights on how they use their favorite social media tools to promote their library and build community. Applicable to all types of institutions, this guide

• covers popular tools such as Snapchat, Tumblr, Instagram, Facebook, and Twitter;
• shares four easy-to-use tools for creating memes, tips for creating short videos, and ways to integrate blogs into social media;
• demonstrates how to use reaction GIFs and tagging to boost your Tumblr posts;
• shows how to tailor messages to communicate effectively with different generations and audiences; and
• includes screen shots, illustrations, sample social media policies to help you navigate controversies, and free online training resources.

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning 

• the six key principles of trauma-informed care;
• characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers;
• how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests;
• delivery models that empower patrons; 
• advice on balancing free speech on campus with students’ need for safety;
• how appropriate furniture arrangement can help people suffering from PTSD feel safe;
• guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and
• self-assessment tools to support change toward trauma-responsive library services.

The design of information literacy instruction and the building of it are two distinct skillsets and processes; yet all too often everything gets mashed together, creating needless confusion and stress. In this book Turnbow, an instructional designer, and Roth, an instructional technologist, suggest a better way to organize the work. They shed light on the people, processes, and resources required to create a sustainable portfolio of online instruction. With the goal of fostering conversations in your library about the most streamlined and effective ways to get the work done, they provide guidance on such topics as

• design and development processes, complete with “I.D. in Action” examples and sample design documents;
• thumbnail descriptions of ADDIE, SAM, and design thinking methods;
• creating learning objects;
• types of software tools and how to evaluate them;
• crafting the best documentation of your work for efficient maintenance and reuse;
• adapting assessment to your learning outcomes and purpose;
• when to design for performance support, an underutilized method in libraries; and
• starting points for those interested in developing instructional design and development skills.

Demystifying the instructional design and development process used to create online learning objects, this book will help you understand how instructional design principles and approaches can benefit your learners.