Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book
Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.
“This is a major contribution to our understanding of Toscanini and of several entire eras of late nineteenth- and twentieth-century musical life, especially the almost improvisatory looseness of opera in Italy, the glamour of European festivals, and the concert life of the United States. It’s also a wonderful, sometimes downright salacious read.”—New York Times
“Toscanini’s large, cranky humanity comes alive throughout his letters, as it does in his best recordings.”—New York Review of Books
“Edited with scrupulous care and wide-ranging erudition.”—Wall Street Journal
“Sachs has served the conductor well . . . by editing this generously annotated and unprecedentedly revealing collection of letters that were written, usually in haste and often in fury, over the course of seventy years.”—Washington Post
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