Outcome-based planning and evaluation (OBPE), with its straightforward approach built on a flexible framework, is the perfect model to enable youth services professionals to deliver effective services regardless of uncertainties. An outcome-based approach can help youth services stay grounded in producing desired outcomes with and for youth through responsive programs, services, and processes that can adapt to changing conditions. Clarifying the relationship between planning, program development, and evaluation, the five simple steps outlined in this book will help youth services staff conduct solid community assessments and integrate OBPE into their work. Inside its pages you will learn

• a short history of OBPE and its evolution;
• why it is crucially important to involve youth in all stages of program development, with guidance on navigating challenges;
• how to think about planning as the need to react quickly, whether due to natural or human-made disasters, changing demographics, or economic swings;
• the five steps of OBPE, from gathering information about your community and determining the outcomes that will serve your community to crafting accurate outcome statements, developing an evaluation plan, and maximizing the results of successful outcome-based programs; 
• how to visualize the steps needed to successfully plan, implement, and evaluate an outcome-based program, using the template included in the book;
• ways to share your data to let people know the library’s important role in the community; and
• additional useful tools to bolster your work, including environmental scan forms and ideas for creating relevant family storytimes.

The concepts of planning and assessment are intrinsically linked—and understanding them is essential for raising the library’s profile and strengthening its position among stakeholders and the community. Even if you're an LIS student or are new to the profession, or if planning or assessment are not your primary areas of responsibility, you still have a role to play in the success of organizational efforts. Fleming-May has more than a decade of experience in planning and assessment initiatives and instruction, and Mays was her institution’s first assessment librarian; their primer draws from theory, research, and their first-hand observations to illuminate such topics as

• characteristics of bad planning strategy that can help to illustrate a better approach;
• reasons why using economic models, like ROI, fall short;
• how to mix the three types of planning;
• guidelines to ensure that assessment is meaningful and actionable;
• tips for creating effective surveys;
• emphasizing users’ needs with a critical assessment framework;
• data analysis for surveys, interviews, focus groups, and observation;
• four questions to ask about audience level before you develop a report;
• a sample 3-year assessment plan that can be customized; and
• seven steps for developing a culture of ongoing assessment.