"Written in the conversational tone of a trusted assessment mentor ... This realistic and pragmatic monograph may be read in its entirety for an overview or consulted a section or chapter at a time as needed, for instance, during strategic planning or when performing data analysis. The book’s utility is increased by the fact that it includes explanatory charts, resources for further reading at the end of each chapter, a brief glossary, and an extensive index. Those interested in both public and academic library assessment will find this a useful volume."
— Technical Services Quarterly
"The authors use real-life anecdotes and hypothetical examples and offer figures that supplement and illustrate concepts introduced. Five appendices provide additional useful resources—e.g., a sample assessment plan, an informed consent form, and a template for recording observations."
— Choice
"Planning and assessment are no longer something libraries need to consider; they are essential to survival. Library schools need to make this part of all curricula. This book could and should be the textbook ... The bottom line of this book is growth and development of skills for survival. For the expert, this resource can become a teaching tool to bring staff on board to get involved with the process. It takes the scary out of the process and makes it a real part of the job. The Appendices are real tools for execution and instruction. "
— Journal of Hospital Librarianship