Cover Page
Title Page
Copyright Page
Contents
Figures
Preface
Part I. Overview and Context
1. Histories, Theories, and Perspectives of Knowledge Management
2. Challenges and Issues in Managing Organizational Knowledge
3. Conceptual and Technological Tools for Knowledge Management
4. Predicting the Future of Knowledge Management
Part II. Case Studies
5. Chaos Controlled: A Special Library’s Approach to Knowledge Management
6. Fostering Knowledge Sharing among Liaison Librarians
7. Managing Knowledge, Managing Change: An Interim Leadership Experience
8. Using LibAnswers to Create an Internal Staff Handbook
9. From Wiki to Blog: An Academic Library’s Journey to a Collaborative Knowledge Management System
10. Securing Knowledge before Employee Departure: Do Wikis Work?
Afterword
About the Editors and Contributors
Index