Table of Contents
List of Figures 2b
Preface 3
Acknowledgments 4
Dedication 6
Introduction (by Sandra Nelson) 7
Chapter 1: What, When, and Why of Outcome Measurement 14
Chapter 2: Determine Outcomes 37
Chapter 3: Make the Outcomes Measurable 58
Chapter 4: Design the Data Plan 74
Chapter 5: Prepare for Implementation 108
Chapter 6: Make the Most of Your Results 119
Tool Kits 130a
1: Sample Candidate Outcomes 131
2: Measuring Staff Training Outcomes 141
3: Confidentiality Forms 170
4: Tips on Developing Questionnaires 172
5: Preparing, Coding, and Processing Data 176
6: Sampling 180
Selected Bibliography on Outcome Measurement 182
Selected Bibliography on Data Collection and Analysis 189
Glossary 194
Workforms 207
1. Program Suitability for Outcome Measurement 208
2. If-Then Exercise 210
3. Outcome Selection 212
4. Interim and Long-Range Outcomes 214
5. Inputs, Outputs and Outcomes 216
6. Indicator Workform 218
7. Outcome Statement Workform 220
8. Selecting a Data Collection Method 222
9. Relevance of Questions in a Data Collection Instrument 225
10. Data Plan 226
11. Outcome Measurement Plan 230
12. Action Plan 233
13.Communicate the Results 234
14. Use Your Results to Move Forward 235