Contents
Figures
Acknowledgments
Introduction
Part One	The Planning Process
Chapter 1	Plan to Plan
Chapter 2	Identify Service Priorities
Chapter 3	Set the Stage
Chapter 4	Describe the Future
Chapter 5	Communicate the Plan
Chapter 6	The Rest of the Story
Part Two	The Public Library Service Responses
Be an Informed Citizen: Local, National, and World Affairs
Build Successful Enterprises: Business and Nonprofit Support
Celebrate Diversity: Cultural Awareness
Connect to the Online World: Public Internet Access
Create Young Readers: Early Literacy
Discover Your Roots: Genealogy and Local History
Express Creativity: Create and Share Content
Get Facts Fast: Ready Reference
Know Your Community: Community Resources and Services
Learn to Read and Write: Adult, Teen, and Family Literacy
Make Career Choices: Job and Career Development
Make Informed Decisions: Health, Wealth, and Other Life Choices
Satisfy Curiosity: Lifelong Learning
Stimulate Imagination: Reading, Viewing, and Listening for Pleasure
Succeed in School: Homework Help
Understand How to Find, Evaluate, and Use Information: Information Fluency
Visit a Comfortable Place: Physical and Virtual Spaces
Welcome to the United States: Services for New Immigrants
Part Three	Tool Kits
Groups: Identifying Options
Groups: Reaching Agreement
Library Communication
Presenting Data
Part Four	Workforms
A	Communications Plan
B	Selecting Committee Members
C	Community Vision
D	Community SWOT
E	Library SWOT
F	Change Readiness
G	Goal Worksheet
H	Objective Worksheet
I	Branch Goals
J	Branch Objectives
K	Organizational Competency Issues
L	Communication Plan
M	Message Elements
N	Forced Choice Process
Index