Cover Page
Title Page
Copyright Page
Contents
Illustrations
Preface
Part I. Background
Chapter 1. Introduction
What Is Management?
Organizational Skill Sets
You as a Future Manager
Public and Nonprofit Sectors
Key Points to Remember
References
Chapter 2. Organizational Issues
Formal Organizations
Public and Nonprofit Sector Organizations
Environment and the Organization
Environmental Scanning
Forecasting
Organizational Culture
People Friendly Organizations
References
Chapter 3. Legal issues
Establishing a Library
Libraries, Users, Safety, and the Law
Tort Law and Liability
Library Services and the Law
User Privacy
Contracts and Licenses
Copyright
Documentation
References
Chapter 4. Leadership
What Is Leadership?
Leadership Theories
Emotional Intelligence
Developing Leadership Skills
E-Leadership
E-Team Issues
Key Points to Remember
References
Chapter 5. Ethics
Ethics Do Matter
Standards, Values, and Codes
ALA Code of Ethics
Key Points to Remember
References
Part II. Mangerial Functions
Chapter 6. Accountability, Authority, Power, and Delegation
Power
Authority
Delegation and Organizational Structure
Accountability
Governance
References
Chapter 7. Vision, Mission, and Planning
Mission Statements
Vision Statements
Value Statements
SWOT Analysis
Types of Plans
Strategic Planning
Scenario Planning
Who Should Plan?
Value of Planning
References
Chapter 8. Assessment, Quality Control, and Operations
Assessment and Accountability
What Is Quality?
Assessment Tools
Local Data Collection
Quality Control
Project Management
References
Chapter 9. Decision Making
Decision Making Environment
Rational Decision Making
Problem Solving and Rational Decision Making
Group Decision Making and Accountability
Decision Aids
Key Points to Remember
References
Chapter 10. Change Management
Nature of Change
Change Process Models
Resistance to Change
Stress and the Organization
Innovation and Libraries
References
Chapter 11. Communication
Communication Process
Organizational Communication
Written and Oral Communication
Listening
Nonverbal Communication
Legitimacy of Communication
Key Points to Remember
References
Chapter 12. Advocacy and Marketing
Marketing
Marketing Process
Public Relations
Advocacy
Key Points to Remember
References
Part III. Managing People
Chapter 13. Staffing
Staffing and the Law
Staffing Process
The New Hire
Performance Appraisal
Corrective Action
Collective Bargaining and Merit Systems
Volunteers
Key Points to Remember
References
Chapter 14. Enhancing Performance
Organizational Development
Learning Organizations
Training and Development
Staff Development Day
Team Building
Key Points to Remember
References
Chapter 15. Managing Diversity
Defining Diversity
How Do You View Cultural Diversity?
Managerial Responsibility
Planning for Diversity
Diversity Program and Staff
Providing Service to a Diverse Community
References
Chapter 16. Motivating Staff
Motivation Theories
Motivation in Practice
Encouragement and Recognition
Key Points to Remember
References
Part IV. Managing Things
Chapter 17. Managing Money
Budget as a Control Device
Preparation
Defending the Request
Budget Types
Fund Accounting
Audits and Auditors
Budget Reports
References
Chapter 18. Generating Income
Revenue Sources
Fundraising Process
Seeking Grants
References
Chapter 19. Managing Technology
Staff and User Training
Technology Planning
Controlling Technology Costs
Physical Security
Intellectual Security
Cloud Computing
Social Media
Collaboration
References
Chapter 20. Managing Facilities
Library as Place
Managing the Facility
Housekeeping Matters
Risk Management
Health, Safety, and Security
Emergency and Disaster Management
Sustainability
Planning for New Space
References
Part V. Managing Yourself and Your Career
Chapter 21. Other Managerial Skills
Collaboration, Conflict Management, and Negotiation
Meeting Management
Time Management
Self-Management Skills
Professional Presentations and Publications
References
Chapter 22. Creating Your Career
Career Planning Process
Marketing Yourself
Flexible Ways of Working
Moving Forward
References
About the Authors
Index