front cover of Latinas on the Line
Latinas on the Line
Invisible Information Workers in Telecommunications
Melissa Villa-Nicholas
Rutgers University Press, 2022
Latinas on the Line provides a compelling analysis and historical and theoretical grounding of the oral histories, never before seen, of Latina information workers in the Bell System from their entrance in 1973 to their retirements by 2015. Author Melissa Villa-Nicholas demonstrates the importance of Latinas of the field of telecommunications through their own words and uses supporting archival research to provide an overview of how Latinas engage and remember a critical analysis of their work place, information technologies, and the larger globalized economy and shifting borderlands through their intersectional identities as information workers. The book offers a rich and engaging portrait of the critical history of Latinas in telecommunications, from their manual to automated to digitized labor.

 
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front cover of The Listeners
The Listeners
A History of Wiretapping in the United States
Brian Hochman
Harvard University Press, 2022

They’ve been listening for longer than you think. A new history reveals how—and why.

Wiretapping is nearly as old as electronic communications. Telegraph operators intercepted enemy messages during the Civil War. Law enforcement agencies were listening to private telephone calls as early as 1895. Communications firms have assisted government eavesdropping programs since the early twentieth century—and they have spied on their own customers too. Such breaches of privacy once provoked outrage, but today most Americans have resigned themselves to constant electronic monitoring. How did we get from there to here?

In The Listeners, Brian Hochman shows how the wiretap evolved from a specialized intelligence-gathering tool to a mundane fact of life. He explores the origins of wiretapping in military campaigns and criminal confidence games and tracks the use of telephone taps in the US government’s wars on alcohol, communism, terrorism, and crime. While high-profile eavesdropping scandals fueled public debates about national security, crime control, and the rights and liberties of individuals, wiretapping became a routine surveillance tactic for private businesses and police agencies alike.

From wayward lovers to foreign spies, from private detectives to public officials, and from the silver screen to the Supreme Court, The Listeners traces the long and surprising history of wiretapping and electronic eavesdropping in the United States. Along the way, Brian Hochman considers how earlier generations of Americans confronted threats to privacy that now seem more urgent than ever.

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front cover of Local Access Network Technologies
Local Access Network Technologies
Paul France
The Institution of Engineering and Technology, 2004
The business of telecommunications is undergoing a period of change driven by changes in regulation, increasing demands for services and the development of new access technologies. The market structure of telecommunications is evolving rapidly as new and existing players strive to compete in an increasingly volatile market, while the advent of new data services is placing greater demands on the network as operators strive to offer new broadband services. Underpinning much of this change is the access technology itself, not only in the transitional form of copper twisted pairs, but also increasingly through the use of new fibre, radio and copper systems. The dominant cost of most telecommunication networks is the access network itself, which typically can demand up to 80% of the total investment required.
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front cover of Location and Personalisation
Location and Personalisation
Delivering online and mobility services
Daniel Ralph
The Institution of Engineering and Technology, 2004
The world is charging towards the new network technologies of broadband and 3G, and new application technologies face the challenge of where they can be used. This book takes a pragmatic look at two particular application technologies - location and personalisation - and presents an understanding of the technical and business impact of these technologies. With a combination of overview papers, detailed technical case studies and a deep understanding of actual implementatio of these services within a telecommunications environment, this book will help those wishing to deliver improved services based on these capabilities. Other key topics covered include CRM and content management.
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