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Latinas on the Line provides a compelling analysis and historical and theoretical grounding of the oral histories, never before seen, of Latina information workers in the Bell System from their entrance in 1973 to their retirements by 2015. Author Melissa Villa-Nicholas demonstrates the importance of Latinas of the field of telecommunications through their own words and uses supporting archival research to provide an overview of how Latinas engage and remember a critical analysis of their work place, information technologies, and the larger globalized economy and shifting borderlands through their intersectional identities as information workers. The book offers a rich and engaging portrait of the critical history of Latinas in telecommunications, from their manual to automated to digitized labor.

 

The business of telecommunications is undergoing a period of change driven by changes in regulation, increasing demands for services and the development of new access technologies. The market structure of telecommunications is evolving rapidly as new and existing players strive to compete in an increasingly volatile market, while the advent of new data services is placing greater demands on the network as operators strive to offer new broadband services. Underpinning much of this change is the access technology itself, not only in the transitional form of copper twisted pairs, but also increasingly through the use of new fibre, radio and copper systems. The dominant cost of most telecommunication networks is the access network itself, which typically can demand up to 80% of the total investment required.

The world is charging towards the new network technologies of broadband and 3G, and new application technologies face the challenge of where they can be used. This book takes a pragmatic look at two particular application technologies - location and personalisation - and presents an understanding of the technical and business impact of these technologies. With a combination of overview papers, detailed technical case studies and a deep understanding of actual implementatio of these services within a telecommunications environment, this book will help those wishing to deliver improved services based on these capabilities. Other key topics covered include CRM and content management.