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2 books match the query 'Assessing Service Quality'

cover of Assessing Service Quality: Satisfying the Expectations of Library Customers

Assessing Service Quality

Satisfying the Expectations of Library Customers

Peter Hernon

American Library Association, 2015

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cover of Assessing Service Quality: Satisfying the Expectations of Library Customers

Assessing Service Quality

Satisfying the Expectations of Library Customers

American Library Association, 1998

[more]