How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes
How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes
by Marian Bouch Hinton, Joan Coachman Durrance and Karen E. Fisher
American Library Association, 2005 Paper: 978-0-8389-0892-1 Library of Congress Classification Z685.85.D87 2005 Dewey Decimal Classification 027
TOC
TABLE OF CONTENTS
Contents
Figures
Preface
Acknowledgments
Part I Outcomes: A New Way to Show How Libraries and Librarians Help
1 The Urgent Need To Tell the Library Story More Effectively
2 Outcomes: An Approach That Shows the Value of Libraries
3 The "How Libraries and Librarians Help" Outcome Model: Applying
Contextual Approaches to Outcome Evaluation
Part II How to Measure and Predict the Outcomes of Your Own Library Programs and
Services
4 Step One: Getting Started: Preparing to Conduct an Outcomes Study
5 Step Two: Collecting Data for Outcomes: Approaches and Tools
6 Step Three: Analyzing Outcomes Data
7 Step Four: Maximizing the Results of Your Outcomes Study
8 Predicting Outcomes: Outcome Measures as a Planning Tool
Rhea Joyce Rubin
Part III Putting Outcomes to Use: How Libraries Contribute to Individuals and the
Community
9 Ripples of Impact: Washtenaw Literacy Program Outcomes
Maria Serapiglia and Sarah Wooden
10 Empowering Youth: Outcomes of Public Libraries' Youth Technology
11 Strengthening Community: Outcomes of Community Information Services
12 Putting the Pieces Together: An Outcome Study of the Ypsilanti District Library's
Senior Deposit Collection Program
Dana Walker and Jeanie Fisher
